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Question

 Marc Cheong (cheom)
PEGA
Principal Business Architect
Pegasystems Inc.
GB
cheom Member since 2017 4 posts
PEGA
Posted: Dec 18, 2018
Last activity: Jan 16, 2019
Posted: 18 Dec 2018 6:35 EST
Last activity: 16 Jan 2019 4:01 EST
Closed
Solved

How long are co-browse recordings kept? (retention)

I've been asked how long we keep co-browse recordings for. I'm unable to find this information on the firefly admin portal, implementation guides, technical archtecture etc. From what I can see, i can go back to May in my admin portal but we don't have that many recordings so if it is number based we might not have hit that limit.

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Accepted Solution

Posted: 5 years ago
Posted: 2 Jan 2019 6:48 EST
Avishek Banerjee (Avishek) Senior Product Manager CRM - Customer Service
Pegasystems Inc.
IN

At this time Co-browse recordings are never deleted or purged.

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