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Question

 Venkata Kollisetty (KrishnaSrujan)
US Department of Veterans Affairs
Lead System Architect
US Department of Veterans Affairs
US
KrishnaSrujan Member since 2017 5 posts
US Department of Veterans Affairs
Posted: Jan 18, 2018
Last activity: Feb 8, 2018
Posted: 18 Jan 2018 22:04 EST
Last activity: 8 Feb 2018 10:16 EST
Closed

How to implement Custom Email Listener for EWS

I would like to know the steps/approaches to implement custom email listener. Our organization doesn't support IMAP/POP3 and we are looking for implementation with EWS. Can anyone please share any prior experience with implementation with EWS.

One approach we were thinking is implementing an agent which will invoke a service to poll the new emails and then process the email in the agent activity. Will there be any flaws in that? How Pega achieves forwarding the unprocessed emails ? Is it just through SMTP ?

Pega Sales Automation has a plug-in for Microsoft Exchange. It will be great if someone from that engineering team can comment on this.

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Posted: 7 years ago
Posted: 19 Jan 2018 7:45 EST
Sudhakar Reddy Yaparla (YSudhakarReddy)
JPMorgan Chase & Company

JPMorgan Chase & Company
US

Hi,

Regarding unprocessed emails, in Email server configuration there is an option to Forward Unprocessed Emails.

For more information please refer below pdn article.

https://community.pega.com/sites/default/files/help_v731/procomhelpmain.htm

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Posted: 6 years ago
Posted: 8 Feb 2018 10:16 EST
Venkata Kollisetty (KrishnaSrujan)
US Department of Veterans Affairs
Lead System Architect
US Department of Veterans Affairs
US

Thanks Sudhakar. The option you suggested will help if we use OOTB Email Listener. But I am looking for options for custom email listener solution.

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