Last activity: 15 May 2018 2:37 EDT
where i can find the procedure for configuration Email Listeners ?
I want to move the case when the user approve/reject through email.
TATA Consultancy Services
This article should help to answer questions you may have:
This help article may also be have help if you're using the Email Wizard:
i have the question for you, which "starting flow name"quired I have to select for approve/reject case in the EmailWizard?
I selected "Standard Work" but when the user response "Approve/Reject" from email, the Listener service attached the email response to the case (see attach) and the case didn't continue.
How can i solve the problem ?
Thanks a lot.
Below is my understanding :-
1> You received the Email
2> then you have taken some action (Approve/Reject),
3> Your concern is: "when you have taken the action, Case has not proceeded as expected."
Possible fix as below :-
1) Email which you have received should have message into it, so that you can get the Message Data to process it. Once you get the Message data Map it to the appropriate required clipboard Page property. (It may require parsing or need to do substring to get actal value so that you can handle your logic)
2) Now when you get the data on Page, you can refer that page property in your When condition, then refer the when rule into your flow.
Hope this might help you. :)
you have understand ;) for the automatically process the case, when the email service process the email response i must to modify the activity "pyCreateAndManageWorkFromEmail" that i use in the EmailService ( image attach ).
Yes, you have to modify your Process, instead of updating "pyCreateAndManageWorkFromEmail" create separate activity(ex:- ProcessEmail), In the "ProcessEmail" call "pyCreateAndManageWorkFromEmail" then handle your required logic in later step,
Some Debugging steps:-
Trace the activity "pyCreateAndManageWorkFromEmail" see on which Page property your required value is comming, then do set in your created page so that you can handle it in further process.
Hope this might helps you.
I solved the problem by setting the correct flow name in the activity parameters "pyCreateAndManageWorkFromEmail".
thanks a lot.
Deloitte Consulting Nederland BV
Is this the flow in which the approval step is defined?
Thanks in advance.
i used this flow for approval step