Email Listeners
Hy guys,
where i can find the procedure for configuration Email Listeners ?
I want to move the case when the user approve/reject through email.
Thanks,
Marino.
Accepted Solution
Archiva srl
IT
hy Harsh_Kumar,
I solved the problem by setting the correct flow name in the activity parameters "pyCreateAndManageWorkFromEmail".
thanks a lot.
Marino.
TATA Consultancy Services
IN
This article should help to answer questions you may have:
https://collaborate.pega.com/discussion/troubleshooting-common-email-issues
This help article may also be have help if you're using the Email Wizard:
Archiva srl
IT
Hi NadimuthuT,
i have the question for you, which "starting flow name"quired I have to select for approve/reject case in the EmailWizard?
I selected "Standard Work" but when the user response "Approve/Reject" from email, the Listener service attached the email response to the case (see attach) and the case didn't continue.
How can i solve the problem ?
Thanks a lot.
Marino.
EvonSys
IN
Hi Marino
Below is my understanding :-
1> You received the Email
2> then you have taken some action (Approve/Reject),
3> Your concern is: "when you have taken the action, Case has not proceeded as expected."
Possible fix as below :-
1) Email which you have received should have message into it, so that you can get the Message Data to process it. Once you get the Message data Map it to the appropriate required clipboard Page property. (It may require parsing or need to do substring to get actal value so that you can handle your logic)
2) Now when you get the data on Page, you can refer that page property in your When condition, then refer the when rule into your flow.
Hope this might help you. :)
EvonSys
IN
Hi Marino
Yes, you have to modify your Process, instead of updating "pyCreateAndManageWorkFromEmail" create separate activity(ex:- ProcessEmail), In the "ProcessEmail" call "pyCreateAndManageWorkFromEmail" then handle your required logic in later step,
Some Debugging steps:-
Trace the activity "pyCreateAndManageWorkFromEmail" see on which Page property your required value is comming, then do set in your created page so that you can handle it in further process.
Hope this might helps you.
--Harsh
Accepted Solution
Archiva srl
IT
hy Harsh_Kumar,
I solved the problem by setting the correct flow name in the activity parameters "pyCreateAndManageWorkFromEmail".
thanks a lot.
Marino.
