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Question

 Nirmala Pauline Mary Francis (NirmalaF)
State of New Jersey
Software Engineer
State of New Jersey
US
NirmalaF Member since 2010 5 posts
State of New Jersey
Posted: Aug 9, 2018
Last activity: Aug 12, 2018
Posted: 9 Aug 2018 14:19 EDT
Last activity: 12 Aug 2018 12:08 EDT
Closed

How to get all node's CTI session information?

We can get the list of agents logged into particular node. But there is a requirement where we need to check the list of agents logged in to PEGA phone in the application which is from all the nodes.

What is the best way to achieve this?

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Posted: 6 years ago
Posted: 10 Aug 2018 4:33 EDT
Simon Chan (chans3)
PEGA
Senior Principal Engineer, Technical Support - 1:1 Customer Engagement
Pegasystems Inc.
GB

On the CTI Langing page, there is a session list available which list all the active agents.

 

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