Operation Windows shortcut Mac shortcut All applications Move to the next region in the application F9 F9 Move to the previous region in the application Shift + F9 Shift + F9 Customer Service Jump to the incoming interaction pop-up window (focus on the Accept button) Alt + Enter Option + Enter Dismiss the incoming interaction Alt + Q Option + Q Open the task picker Alt + A Option + A Create a wrap-up task Alt + W Option + W How to enable above keys for frontend user

How to enable Keyboard Shortcuts keys for front end user to take actions

KiranKumarL17320450

Member since 2024

CommonWealth Bank

Posted: 3 weeks 5 days ago

Last activity: 3 weeks 2 days ago

Posted: 19 May 2025 8:07 EDT
Last activity: 21 May 2025 15:18 EDT

Operation	Windows shortcut	Mac shortcut
All applications
Move to the next region in the application	F9	F9
Move to the previous region in the application	Shift + F9	Shift + F9
Customer Service
Jump to the incoming interaction pop-up window (focus on the Accept button)	Alt + Enter	Option + Enter
Dismiss the incoming interaction	Alt + Q	Option + Q
Open the task picker	Alt + A	Option + A
Create a wrap-up task	Alt + W	Option + W

How to enable above keys for frontend user

***Edited by Moderator Marissa to add Capability tags***

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