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Question

 Manikumar Jaldu (Manikumarj) Technical Lead
Coforge DPA
AU
Manikumarj Member since 2015 1 post
Posted: May 21, 2018
Last activity: May 28, 2018
Posted: 21 May 2018 23:29 EDT
Last activity: 28 May 2018 3:44 EDT
Closed

How to do Exception handling in Offer Flows

Hi All,

Want to know there is any OOTB mechanism to handle exceptions in Offer flows. where one of the offer failing at Hand off shape, and we are unable to trace back the issue. So need suggestions to help on how to handle exceptions in Offers and there is logger available for Offer flows or Hand off shapes.

Thanks in Advance.

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Decision Management

Posted: 6 years ago
Posted: 26 May 2018 23:31 EDT
Shankhabrata Chowdhury (ShankhaC) Accenture Shankhabrata Chowdhury
Accenture
IN

Hi Mani,

do you want to try below, save the activity "HandOffNewWork" in your application specific ruleset, and add some log entries to debug your issue, and then on need put exception handling there if required. Before customizing "HandOffNewWork" activity, please keep in mind the future maintainability specially during upgrade.

 

Regards

Shankha

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Posted: 6 years ago
Posted: 27 May 2018 22:24 EDT
Manikumar Jaldu (Manikumarj) Technical Lead
Coforge DPA
AU

Hi Shankha,

Thanks for responding, we identified the root cause of the issue and while invoking Handoff shape to create OutBoundInteractions, there was a service failure. When there is a service failure the offer goes to Resolved-Failed status (RULE-UTILITY-FUNCTION OFFERFLOWTEMPLATE $INLINEHANDOF) because exception handled in the handoff function itself . 

Regards

Mani

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