Question
Teklan Software Solutions
IN
Last activity: 24 Feb 2024 11:03 EST
How to create an SLA based on case runtime
Hi, I want to create an SLA based on user-given input for case runtime. How can I do this?
***Edited by Moderator Rupashree to add Capability tags**
Accepted Solution
Updated: 24 Feb 2024 11:03 EST
Pegasystems Inc.
GB
@Karthik.MG While Pega Platform does not provide out-of-the-box functionality to create SLA rules at runtime directly from the user interface, you can achieve this by implementing custom activities or data transforms that manipulate the necessary rule- and data- instances. However, this approach is not recommended due to the complexity and potential for errors. It's generally best to create and manage SLA rules during the design and development phase of your application.
⚠ This is a GenAI-powered tool. All generated answers require validation against the provided references.
Creating a Service-Level Agreement Rule
How to dynamically Set Stage SLA?
Creating a missing SLA prediction > 1 Create a boolean outcome field to indicate that
Pegasystems Inc.
CA
You can configure the SLA based on a property. The property value will be assigned based on the user input or context.
Please find teh attached screenshot for your reference.
Teklan Software Solutions
IN
@RameshSangili Okay Sangili, But I'm trying to create an SLA rule at runtime based on the user-given data.(without using Record Explorer)
Accepted Solution
Updated: 24 Feb 2024 11:03 EST
Pegasystems Inc.
GB
@Karthik.MG While Pega Platform does not provide out-of-the-box functionality to create SLA rules at runtime directly from the user interface, you can achieve this by implementing custom activities or data transforms that manipulate the necessary rule- and data- instances. However, this approach is not recommended due to the complexity and potential for errors. It's generally best to create and manage SLA rules during the design and development phase of your application.
⚠ This is a GenAI-powered tool. All generated answers require validation against the provided references.
Creating a Service-Level Agreement Rule
How to dynamically Set Stage SLA?
Creating a missing SLA prediction > 1 Create a boolean outcome field to indicate that