Question
Teklan Software Solutions
Teklan Software Solutions
IN
Teklan Software Solutions
Posted: Jan 25, 2024
Last activity: Feb 1, 2024
Last activity: 1 Feb 2024 8:17 EST
Solved
How to create SLA Using Activity or OOTB rule.
Hi, I have an existing assignment with an associated SLA, and I have cloned this assignment with unique details. Now, I want to create another SLA for this cloned assignment using either a specific activity or an out-of-the-box (OOTB) rule.
Are there any OOTB rules available for creating a new SLA, or is there another method for achieving this?
***Edited by Moderator Marije to change type from Pega Academy to Product***
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Accepted Solution
Posted: 9 months ago
Updated: 9 months ago
Updated: 1 Feb 2024 8:17 EST
NCS Pte. Ltd
NCS Pte. Ltd
SG
Hi @Karthik.MG: Can you help us to understand what do you mean by cloning of assignment? Is this in the design time? If so you can add a new SLA rule to the assignment in the design time.
If this is done in the runtime for an existing assignment which is created, please see PYADJUSTASSIGNMENTSLA for details.
Thanks.