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Question

 Karthik MG (Karthik MG)
YuniQ

YuniQ
IN
Karthik MG Member since 2023 8 posts
YuniQ
Posted: Jan 25, 2024
Last activity: Feb 1, 2024
Posted: 25 Jan 2024 4:57 EST
Last activity: 1 Feb 2024 8:17 EST
Solved

How to create SLA Using Activity or OOTB rule.

Hi, I have an existing assignment with an associated SLA, and I have cloned this assignment with unique details. Now, I want to create another SLA for this cloned assignment using either a specific activity or an out-of-the-box (OOTB) rule.

Are there any OOTB rules available for creating a new SLA, or is there another method for achieving this?

***Edited by Moderator Marije to change type from Pega Academy to Product***
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Pega Platform 8.7
System Administration
Java and Activities
Case Management

Accepted Solution

Posted: 2 years ago
Updated: 2 years ago
Posted: 25 Jan 2024 5:44 EST
Updated: 1 Feb 2024 8:17 EST
Aruldevan Thangappan T (ArulDevan)
NCS Pte. Ltd
Aruldevan Thangappan T
NCS Pte. Ltd
SG

Hi @Karthik MG: Can you help us to understand what do you mean by cloning of assignment? Is this in the design time? If so you can add a new SLA rule to the assignment in the design time.

If this is done in the runtime for an existing assignment which is created, please see PYADJUSTASSIGNMENTSLA for details.

Thanks.

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