How to configure Case Level Audit History when user views a case (Read-Only)
Hi Team,
How can we configure Pega Constellation (25.1) to create a Case Level Audit entry (for example, “[UserID] viewed this record…”) every time a user views/open a record(case) in Review Mode (read only)?
Thank you for your help!
Pegasystems Inc.
CA
There is no OOTB extension point. However, I beleive you can trigger the activity through Defer loading and add the Audit history.
NCS Pte. Ltd
SG
Hi @Zumry: Can help to understand if the application is using Traditional UI or Constellation?
There are limited extension point in constellation(pyUpgradeOnOpen for cases API). If you are in Traditional UI, you can make use of the harness auditing functionality.
Thanks.
Virtusa Ltd
LK
Hi @ArulDevan, Thanks for the response.
I'm using Constellation. I tried overriding pyUpgradeOnOpen in my case class to add the audit history logic, but it isn't triggering.