Question
Commonwealth Bank
Commonwealth Bank
IN
Commonwealth Bank
Posted: Sep 30, 2021
Last activity: Jun 16, 2022
Last activity: 16 Jun 2022 14:30 EDT
Closed
How to clear active message for operator configured to handle chat
We have an issue where one of the operator is not able to recieve chat message. On analyzing we found that operator has 3 active message and capacity for operator to handle chat is also 3.
Due to which operator is not recieving messages. to check operator availabilty we ran D_AvailableCSRsForAQueue datap page. Screenshot attached.
Can anyone help us to remove active message.
Posted: 2 years ago
PEGA
Pegasystems Inc.
US
I am having this same issue. No one can connect to the active chat messages and the chats do not transfer. The agent logs out and the chats remain active.