Question
How to choose the right dimension class for an interaction history property?
How does one choose the right Dimension- class to create an interaction history property?
Also, how does one choose between Dimesion and Fact classes?
Please add a good number of examples for future references.
***Edited by Moderator Marissa to update platform capability tags****
CollabPartnerz
IN
HI,
Below link might help you.
https://community.pega.com/knowledgebase/articles/extending-interaction-history
Areteans Technology Solutions
AU
Hi Gayatri,
Thanks for the response. I had already gone through this link and it didn't help me in getting a clear picture of differentiating properties into the right classes/tables.
Thanks.
Pegasystems Inc.
AU
Hi,
Request you to go through the IH Data Model link : https://community.pega.com/knowledgebase/articles/interaction-history-data-model-pega-731
The Strategy Result (SR) class provides the basis for building the fact and dimension records. Interaction History properties are organized in logical groups according to the property type. When strategy results are written to Interaction History, properties are split into fact and dimension properties, and saved into the appropriate table.
Hope this helps!
Cheers,
Santhosh