How can we create a Child case and resolve it via utility independently(Without disturbing the parent case).
There is a parent and child case,but we want to create the child case independently and resolve that case as well ,is there any OOTB activity to do so?
Accepted Solution
Updated: 26 Jun 2024 2:44 EDT
Pegasystems Inc.
CA
We have OOTB activities to create and associate the child case with the parent case.
AddCoveredWork
pxAddChildWork
pxMove
When you resolve the child case, OOTB properties get updated in the Parent case (pxCoveredCountOpen). However, you can create the child case and then allow the Parent case to proceed further based on the requirements ( if you don't want the Parent case to wait until the child case).
Eclatprime Digital Private Limited
AU
Hi @TanyaS58
First Open the child case and select the stage at which stage you want to resolve
You can select the radio option Resolve the case and set the status Resolved completed
For your reference I am uploading the screenshot
Feedback info is the child case.
I choosed Resolve the case.
Hope it helps,
Thanks
Regards
Raja
Accepted Solution
Updated: 26 Jun 2024 2:44 EDT
Pegasystems Inc.
CA
We have OOTB activities to create and associate the child case with the parent case.
AddCoveredWork
pxAddChildWork
pxMove
When you resolve the child case, OOTB properties get updated in the Parent case (pxCoveredCountOpen). However, you can create the child case and then allow the Parent case to proceed further based on the requirements ( if you don't want the Parent case to wait until the child case).
Eclatprime Digital Private Limited
IN
@TanyaS58 To resolve a case best rule via utility is "pxForceCaseClose" . If you want to resolve via case workflow then @Koti Raja explained you all the steps with screenshot too.
Accenture
IN
@Somil Shukla Hi once child case is resolved will it update relevent propertied at parent or need to do any further steps to update parent. Assuming I am doing from pxForceCaseClose utility.