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Question

 Cloe Walker (CloeW938)
IT Solution Service

IT Solution Service
SG
CloeW938 Member since 2018 227 posts
IT Solution Service
Posted: Jul 16, 2018
Last activity: Jul 18, 2018
Posted: 16 Jul 2018 3:27 EDT
Last activity: 18 Jul 2018 11:17 EDT
Closed

How can I get around process and step in a flow

Hi,

I know that there is a pxChangeStage API to move to arbitrary stage, but I do not know how to get around process and step inside. For example, in below flow design, if I am right now at somewhere at Stage 2, and let's say, I want to go back to Step 4 in Process4. Could somebody give all options that I can take to implement this, and what is the best practice or standard method?

Thanks,

***Edited by Moderator Marissa to update platform capability tags***

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Case Management

Posted: 6 years ago
Posted: 17 Jul 2018 7:02 EDT
Cloe Walker (CloeW938)
IT Solution Service

IT Solution Service
SG

Hi,

Thanks for the info. I have never used ticket but once I heard ticket is something like Go To statement and it is a bad practice to use. Is that right? If so, isn't there a more standard way to just go back?

Thanks,

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Posted: 6 years ago
Posted: 17 Jul 2018 20:21 EDT
Michael Tan (tanm1) Senior System Architect
Pegasystems Inc.
JP

Really, I thought a ticket can only jump to a particular step in the current process of the current stage, not to a different process even within the same stage.  Has this changed?

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Posted: 6 years ago
Posted: 18 Jul 2018 11:17 EDT
Cloe Walker (CloeW938)
IT Solution Service

IT Solution Service
SG

I don't think ticket behavior is ever changed as this is one of a very classic functionalities from PRPC 5x. But I heard using a ticket is a bad practice anyways a couple of times. Maybe, or maybe not. If anyone knows what I am talking about, please let me know.

Now, I want to know how to use ticket for this use case. Is it possible to give me some guidance? Screenshot helps largely.

Thanks,

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