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 Divya Tejaswi Potukuchi (DivyaTejaswiP) Carelon Global Solutions Senior Software Engineer II
Carelon Global Solutions
IN
DivyaTejaswiP Member since 2017 12 posts
Carelon Global Solutions
Posted: Jun 25, 2018
Last activity: May 28, 2019
Posted: 25 Jun 2018 1:39 EDT
Last activity: 28 May 2019 0:42 EDT
Closed

Process of doing in steps

Hi everyone,

To create a loan request form and based on loan requested value,email should be sent to various email addresses for approval.use decision table to determine the email address, where the mail will go for the approval.

Please help me in this process what are the steps I should follow from first to last.

Thanks in advance,

:)

***Updated by moderator: Lochan to update platform capability***

Case Management
Posted: 5 years ago
Posted: 25 Jun 2018 13:31 EDT
Mohammad Asif Hasan (Mohammad_Asif_Hasan) EPAM Systems, Inc. Mohammad Asif Hasan
EPAM Systems, Inc.
ES

Route all the process to a dummy operator,

And in the work tab of the operator, there is an option "Decision tree to find substitute ". 

Configure Decision tree as per your business requirement.

Though, I forgot there is a direct configuration of this routing. I will update here once again.

 Hope this helps.

Accepted Solution

Posted: 5 years ago
Posted: 25 Jun 2018 13:34 EDT
Mohammad Asif Hasan (Mohammad_Asif_Hasan) EPAM Systems, Inc. Mohammad Asif Hasan
EPAM Systems, Inc.
ES

Perform custom routing based on a decision

Routing to an operator can also be determined by a decision. To determine the operator or team that should complete the assignment at run time, select:

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Perform custom routing based on a decision

Routing to an operator can also be determined by a decision. To determine the operator or team that should complete the assignment at run time, select:

  • Route to: Custom
  • Assignment type: WorkList or Workbasket
  • Router: ToDecisionMap, ToDecisionTable, or ToDecisionTree

The following steps demonstrate how to route a request for reimbursement to the department’s cost center manager.

  1. In the properties for the assignment, set the parameters for routing:
  • Route to: Custom
  • Assignment type: WorkList
  • Router: ToDecisionTable
  • Decision Table: CostCenterMgrRoutingTable

Route to worklist using decision table

  1. Click the Open icon  next to the decision table name to create the decision table.
    1. Use the prepopulated parameters to save the decision table in the context of the current assignment, and click Create and open.
    2. Set the condition for the routing table to be the requestor’s department. For example, if the page property is Employee with a Department field, then the condition property would be .Employee.Department.
    3. Complete the CostCenterMgrRouting table by specifying the cost center manager for each department.

Decision table for cost center manager

  1. Save changes to the decision table and then close the Decision Table tab.
  1. Save changes to the case type.
efer:

Reference:- https://docs-previous.pega.com/routing-assignment

- https://collaborate.pega.com/question/route-assignment-workbasket-or-worklist-based-condition

Hope this method helps as well.

Kindly acknowledge by marking these replies as answered/helpful for larger Pega audience.

 


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Posted: 5 years ago
Posted: 25 Jun 2018 17:32 EDT
Jeff Watters (JWatters) Manager of Solutions Consulting
Pegasystems Inc.
US

You may want to consider using an Approval step with a Single Work Queue or Cascading Flow Types

 

Single with Work Queue

You can define approval steps based on the requested loan amount, then use a When or Boolean decision to route the approvals to  the appropriate Work Queue. The item them displays on the work queue for approvals

Cascading with Authority Matrix

Here you use a Decision Table and use the ‘evaluate all rows’ option to return a list of reviewers. The results of the decision table is stored in a Page List (you will need to create this list), you then use a the Approver property field uniquely identify(s) reviewers in the page list. You can then select “Enable Email Approval” for user to receive an email and then approve/reject form the email

Show More

You may want to consider using an Approval step with a Single Work Queue or Cascading Flow Types

 

Single with Work Queue

You can define approval steps based on the requested loan amount, then use a When or Boolean decision to route the approvals to  the appropriate Work Queue. The item them displays on the work queue for approvals

Cascading with Authority Matrix

Here you use a Decision Table and use the ‘evaluate all rows’ option to return a list of reviewers. The results of the decision table is stored in a Page List (you will need to create this list), you then use a the Approver property field uniquely identify(s) reviewers in the page list. You can then select “Enable Email Approval” for user to receive an email and then approve/reject form the email

Cascading with Reporting Structure

If approval is required by one or more managers in the reporting structure for the user who requested the approval. Use Cascading with the Reporting structure, then define the how many approvals are required for each case by:

  • One -- only the manager
  • All -- The entire reporting structure
  • Custom -- A variable number of reviewers must approve the case, based on the conditions that you define. You use a ‘When’ statement with custom
  • You can then select “Enable Email Approval” for user to receive an email and then approve/reject form the email

https://community.pega.com/sites/default/files/help_v74/procomhelpmain.htm#case-management/process-modeler/assignment/cm-routing-approval-step-tsk.htm

 

 


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