Hi Sreela,

Believe the Pega OOTB Activity - PopWorkstationActivity is responsible for preparing the Screenpop settings before it is send it to Desktop.

Rule Details:

Activity: Pop Activity to a workstation

CL ChannelServices-ScreenPop

ID PopWorkstationActivity

RS Pega-CTI:07-13-20

In the above activity, if  refer to the Step 3 Java code, specifically --> String property -- "msg" where the Screenpop Window configuration gets wrapped in CDATA & finally Screenpop msg data sent using (pega_channelservices_utilities).

There is one more property WindowFeatures (believe this is the one which should holds the height & width properties of the Screenpop window) is not visible to the developers ??

If possible we can customize this Activity & define the WindowSize to your own Use-Case (something like show below). May be Kandy Rathinasamy can advise if this is the right way to do. Other CTI SME's can advise as well.

String WindowFeatures = "left=0,top=0,width=425,height=450,scrollbars=1,resizable=1"

JAVA snippet from Step 3:

-------------------------------------

String WindowFeatures = tools.getParamValue("WindowFeatures");

String msg = "<PopURL><TARGET>PopWindow</TARGET><WINDOW>" + WindowFeatures + "</WINDOW><URL>";

// Need to send wrapped in CDATA

msg += "<![CDATA[";

// Add the requested activity

String PopActivity = tools.getParamValue("Activity");

msg += "?pyActivity=";

msg += PopActivity;

// close the CDATA

msg += "]]></URL>";

// Add the requestor handle

String clientHandle = tools.getParamValue("ClientHandle");

if (clientHandle != null)

{

  msg += "<pyClientHandle>";

  msg += clientHandle;

  msg += "</pyClientHandle>";

}

msg += "</PopURL>";

....

....

try {

    String tenantName =  tools.findPage("pxRequestor").getString("pzTenantName");

    if (protocol == 1){

      oLog.debug("TCPSendToDesk, info: " + port + " " + protocol + " " + PresenceAgent);

      pega_channelservices_utilities.pyTcpSendToDesk(host, port, msg, 30000, 0, 10000, 0, false, 0, 3000, tenantName );

    } else {

      oLog.debug("UDPSendToDesk, info: " + port + " " + protocol + " " + PresenceAgent);

      pega_channelservices_utilities.pyUdpSendToDesk(host, port, msg, false, 0, 0, tenantName );

    }

-----

Thanks

Hari Kumar Alampuru