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Question

 Supriya Prasad (SuppsPrasad)
PegaOne
Supriya Prasad
PegaOne
IN
SuppsPrasad Member since 2018 9 posts
PegaOne
Posted: Aug 8, 2019
Last activity: Feb 17, 2021
Posted: 8 Aug 2019 13:24 EDT
Last activity: 17 Feb 2021 10:20 EST
Closed
Solved

How to identify PegaCall pop from logs?

Hi,

My application has a PegaCall Proprietary information hidden3 integration.
Any new incoming call is logged on the PegaCTI-Genesys logs as below:
"Event [EventRinging] recieved."

However, there are times when the agents report they heard a ring but the call pop never came up. Is there anything i can look for in the any of the Pega logs that specifically tells me the Call pop was displayed?

Anybody else who have been facing this problem in your application? Any help would be greatly appreciated, thank you.

Regards,
Supriya

***Edited by Moderator: Lochan to update platform capability tags***

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Accepted Solution

Posted: 5 years ago
Posted: 9 Aug 2019 1:08 EDT
Sravani Mojjada (mojjs)
PEGA
Senior Engineer, Technical Support
Pegasystems Inc.
IN

Hi,

You can identify the events received to the browser by looking at the Console of the browser. 

Alerting event followed by Handling screenpop request entry would be logged. refer to image:

If you want to make sure, you can put some loggers in screenpoppubliceventhandler HTML code and check in the console .. 

 

Thanks

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