How to advance a flow in the background
Please tell me how to advance a flow in the background.
The flow I want to configure is below:
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Step 1
When “User A” submits the assignment, the flow goes to the next Step, “Step 2”.
*”Step 2” is an assignment to a workbasket
Step 2
An activity is automatically executed without waiting for an user’s operation such as picking up the case from the workbasket. After the activity is done, the flow goes to the next step.
Step 3
An user picks up the assignment from a workbasket.
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What kind of option I could chose to start an activity automatically at Step 2 and advance the flow to “Step 3”?
I have tried using SLA and Advance Flow Action, but the Step did not advance to Step3, while the flow action in Step2 have completed.
Thank you in advance.
Pegasystems Inc.
US
An SLA will not fire if the case is still open unless you are using optimistic locking.
You said you routed step 2 to a workbasket. Depending what Access Roles are assigned to that workbasket assignment It is possible that the user is allowed to perform that workbasket assignment, meaning the case will remain open.
If no Access Role associated to the step 2 workbasket is possessed by the user who submitted step 1, then case would not remain open.
Note the definition of the Assign-Workbasket canPerform Access When rule. The Access Group associated the queued System-Queue-ServiceLevel record would be the Access Group of whoever created the assignment and, in turn, created the SLA record. If the user who created the workbasket assignment is not allowed to perform the assignment you would not expect the SLA to perform it either.
The next question concerns the use of "Advance Flow Action". Is there any Privilege or When rule on this Flow Action that might prevent the SLA from using that Flow Action (assuming the SLA attempts to do so).
To debug, why not substitute an Activity that issues Log-Message steps?