Question
PT Bank Sinarmas
ID
Last activity: 16 Oct 2018 12:03 EDT
Help Identifying error on an Application (URGENT)
EDIT : Turns out I didn't change the Monitor record on Service Package. I changed it on a different server. So the record should be default value.
Still don't know what caused it.
Hi,
Last week I modified the Monitor record on Service Package, changed all the pools into 1 just to see if that'd drops the performance.
Yet today when I'm checking my Application, I cannot open anything, case from case designer, operator from name dropdown on top right, or even openning application from the application dropdown.
But when I switched the application to another application, it'd run fine, nothing goes wrong.
Anyone can give me an explanation why this happens (is it because of the pools of 1 on Monitor Service Package) or another thing, what could cause this? Is there any solution?
Thanks in advance.
EDIT : Turns out I didn't change the Monitor record on Service Package. I changed it on a different server. So the record should be default value.
Still don't know what caused it.
Hi,
Last week I modified the Monitor record on Service Package, changed all the pools into 1 just to see if that'd drops the performance.
Yet today when I'm checking my Application, I cannot open anything, case from case designer, operator from name dropdown on top right, or even openning application from the application dropdown.
But when I switched the application to another application, it'd run fine, nothing goes wrong.
Anyone can give me an explanation why this happens (is it because of the pools of 1 on Monitor Service Package) or another thing, what could cause this? Is there any solution?
Thanks in advance.
**Moderation Team has archived post**
This post has been archived for educational purposes. Contents and links will no longer be updated. If you have the same/similar question, please write a new post.
Accepted Solution
Pegasystems Inc.
US
This issue is resolved with the following resolution.
Pega OOTB shipped ruleset is somehow added to the 01-01-02 version’s app stack and this isn’t required as anyway every application in Pega is built on PegaRULES which will contain that ruleset.
Remove the Pega-ProcessEngine:07-10-20 ruleset from the application stack to fix the issue.
Pegasystems Inc.
IN
Hi
I am not able to understand much seeing the screenshot ( too blur it seems ).
Can you please let me know the error you are seeing in log / tracer ?
PT Bank Sinarmas
ID
Hi,
Did you try right-click > open image in new tab?
Also when I try to trace it, it doesn't show any error, neither did from the log.
But if I open another application, it works fine.
Anyway this error shows up when I try opening any case :
Hi,
Did you try right-click > open image in new tab?
Also when I try to trace it, it doesn't show any error, neither did from the log.
But if I open another application, it works fine.
Anyway this error shows up when I try opening any case :
'' is either not part of the current application'CustSvc Implementation' or not listed in 'Cases & data' of the current application.Only case types listed in 'Cases & data' of the current application can be accessed using Case Designer.
also when I try the "Open Application" under the Application link (the one where you press to switch application, just to be clear), it just won't open.
Accepted Solution
Pegasystems Inc.
US
This issue is resolved with the following resolution.
Pega OOTB shipped ruleset is somehow added to the 01-01-02 version’s app stack and this isn’t required as anyway every application in Pega is built on PegaRULES which will contain that ruleset.
Remove the Pega-ProcessEngine:07-10-20 ruleset from the application stack to fix the issue.