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Question

 Ravi Kumar Pisupati (Mr. Ravi Kumar Pisupati)
GovCIO
Pega Lead Solutions Architect
GovCIO
US
Mr. Ravi Kumar Pisupati Member since 2024 90 posts
GovCIO
Posted: Oct 1, 2016
Last activity: Oct 6, 2016
Posted: 1 Oct 2016 12:11 EDT
Last activity: 6 Oct 2016 1:35 EDT
Closed
Solved

Handshake to IVR/CTI from Pega

Hi,

We are working on a contact center application running on V6.2 + CPMHC FW. Now we are aupgrading of our application to V7.1.9 + CSHC FW7.13. In our application, the customer call is coming from our custom IVR/CTI tool in a screen popup and from there agents start resolving the customer issues using CSHC FW features. During this process, we need to send back some call data to our IVR/CTI tool and for that we have written a JS function. This function was working fine in V62 but not in V7. Why because, the ActiveX controls are not supported in V7 as per current system. Tried dubugging the below code and the code is failing from 2nd if(window.ActiveXObject) onwards. Is there anyway (simple) to reslolve this issue?

 

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Hi,

We are working on a contact center application running on V6.2 + CPMHC FW. Now we are aupgrading of our application to V7.1.9 + CSHC FW7.13. In our application, the customer call is coming from our custom IVR/CTI tool in a screen popup and from there agents start resolving the customer issues using CSHC FW features. During this process, we need to send back some call data to our IVR/CTI tool and for that we have written a JS function. This function was working fine in V62 but not in V7. Why because, the ActiveX controls are not supported in V7 as per current system. Tried dubugging the below code and the code is failing from 2nd if(window.ActiveXObject) onwards. Is there anyway (simple) to reslolve this issue?

 

<script>
function sendCallData()
{
               var interactionType = '<%= pega_rules_string.stripSpecialChars(tools.getPrimaryPage().getTopLevelPage().getStringIfPresent("InteractionType"))%>';
               if (interactionType == "phone") {
                              var val1 = '<%= pega_rules_string.stripSpecialChars(tools.getPrimaryPage().getTopLevelPage().getIfPresent("Page1").getPageValue().getStringIfPresent("Number1"))%>';
                              var val2 = '<%= pega_rules_string.stripSpecialChars(tools.getPrimaryPage().getTopLevelPage().getIfPresent("Page1").getPageValue().getStringIfPresent("Number2"))%>';
                              var callData =
                              "<root>
                                             <callvar><type>vccvar</type><name>Data1</name><value>" + val1 + "</value></callvar>
                                             <callvar><type>vccvar</type><name>Data2</name><value>" + val2 + "</value></callvar>
                              </root>";
                              var RC = 0;
                              if (window.ActiveXObject) {
                                             try {
                                                            var ATL = new ActiveXObject("CustomDesktopApi.CustomCallControl");
                                                            RC =ATL.SetCurCallData(callData);
                                                            /*
                                                            if (RC == 0)
                                                                           alert("call data set");
                                                            else
                                                                           alert("Unable to set call data");
                                                            */
                                             }
                                             catch (e) {
                                             /*
                                                            alert("Unable to create call control");
                                             */
                                             }
                              }
                              /*
                              else
                                             alert("Browser does not support call control");
                              */
               }
}
if (window.addEventListener)
               window.addEventListener("load",  sendCallData, false);
else if (window.attachEvent)
               window.attachEvent("onload",  sendCallData);
</script>
 
Thanks and Regards,
Ravi Kumar Pisupati

 ***Updated by Moderator: Vidyaranjan. Removed user added Ask the Expert tag. Apologies for confusion, shouldn't have been an end-user option***


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Accepted Solution

Posted: 8 years ago
Posted: 6 Oct 2016 1:35 EDT
Ravi Kumar Pisupati (Mr. Ravi Kumar Pisupati)
GovCIO
Pega Lead Solutions Architect
GovCIO
US

Thank you Hanish. The issue got resolved by removing this if(window.ActiveXObject). Instead of this condition, we have added a conditional check in the first if() and removed the second if(). Kept the same try{} catch{} block as it is and is working fine now.

Regards,

Ravi Kumar Pisupati.

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Posted: 8 years ago
Posted: 4 Oct 2016 9:48 EDT
Hanisha Kanuri (HanishaK) Senior Principal Engineer - Technical Support- 1:1 Customer Engagement
Pegasystems Inc.
IN

Hi Ravi,

Which version of PegaCall are you using?

From PegaCall Proprietary information hidden, we are using No plugin. So there will not be Activex/Applet.

Thanks,

Hanisha

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Accepted Solution

Posted: 8 years ago
Posted: 6 Oct 2016 1:35 EDT
Ravi Kumar Pisupati (Mr. Ravi Kumar Pisupati)
GovCIO
Pega Lead Solutions Architect
GovCIO
US

Thank you Hanish. The issue got resolved by removing this if(window.ActiveXObject). Instead of this condition, we have added a conditional check in the first if() and removed the second if(). Kept the same try{} catch{} block as it is and is working fine now.

Regards,

Ravi Kumar Pisupati.

To see attachments, please log in.

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