Question
Centene Corporation
US
Last activity: 3 Aug 2021 7:13 EDT
How to trace pyoffering data transform for a CTI/IVR incoming call?
Hello,
I have been trying to trace pyoffering data transform for a IVR incoming call, however I dont see this particular rule in the tracer logs for some reason.
This rule is customized and is saved in an application specific ruleset. Please throw any ideas on how to get the incoming values that are being mapped in this data transform.
From rule references identified that this rule is being called from offering activity, however the there is no referencing rules shown for offering activity in the system.
Thanks
Hi Abhishek,
Please check if you are able to trace that rule through the app thread in the tracer. From the remote trace option, change the threads and perform the use-case, you can find the mentioned rule gets captured in one of the app thread. Usually CTI Link related calls run through the app thread.