As per my understanding we dont have any strict guidelines to follow while creating a case. PRPC provided us with the flexibility to choose all the available functionality to use when ever you want. It is the responsibility of your Lead System Architect to decide the feasible approach to meet your expectation.
You can also subscribe to CSSA and LSA course in Pega Acadamy and go through Case management topic,Which might be helpful for you to decide the best approach.
Posted: 6 years ago
Posted: 21 Sep 2016 17:58 EDT
Vamshi Krishna (Vamshi_Kassety)