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Question

 Riti Basu (RitiB143)
Northbridge

Northbridge
CA
RitiB143 Member since 2018 2 posts
Northbridge
Posted: Feb 8, 2019
Last activity: Apr 7, 2020
Posted: 8 Feb 2019 12:58 EST
Last activity: 7 Apr 2020 9:15 EDT
Closed

Getting java.lang.Throwable error in the email listener activity

Hi All,

We have an email listener configured in production which was working fine till yesterday evening(EST).Suddenly, we are getting the following errors in the logs :

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Hi All,

We have an email listener configured in production which was working fine till yesterday evening(EST).Suddenly, we are getting the following errors in the logs :

2019-02-08 07:06:25,894 [ EMAIL-Thread-19] [ STANDARD] [ ] [ NBIUWWB:01.03.01] (sor.NBFC_FW_UWWBFW_Work.Action) INFO EMAIL.CreateEmailResponseProcessor.Listener|from( Proprietary information hidden)|sub(TR: repris)|Email|CreateEmailResponseServicePackage|NBFC-FW-UWWBFW-Work|CreateEmailResponseServiceMethod|AB999D5D7ACC4B18746B762561CB26A7E - &&&&&&&&&&&&&&&&&&&&&&Email Listener browse Started At20190208T120625.894 GMT &&&&&&&&&&&
java.lang.Throwable
at com.pegarules.generated.activity.ra_action_createemailresponseprocessor_3dc5cd7b791c191cf91bbf8bd665b3ae.step11_circum0(ra_action_createemailresponseprocessor_3dc5cd7b791c191cf91bbf8bd665b3ae.java:1545)
at com.pegarules.generated.activity.ra_action_createemailresponseprocessor_3dc5cd7b791c191cf91bbf8bd665b3ae.perform(ra_action_createemailresponseprocessor_3dc5cd7b791c191cf91bbf8bd665b3ae.java:262)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3553)
at com.pega.pegarules.session.internal.mgmt.base.ThreadRunner.runActivitiesAlt(ThreadRunner.java:646)
at com.pega.pegarules.session.internal.mgmt.PRThreadImpl.runActivitiesAlt(PRThreadImpl.java:465)
at com.pega.pegarules.integration.engine.internal.services.ServiceAPI.runActivities(ServiceAPI.java:1919)
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequestInner(EngineAPI.java:391)
at sun.reflect.GeneratedMethodAccessor102.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.performTargetActionWithLock(PRSessionProviderImpl.java:1297)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1034)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:889)
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequest(EngineAPI.java:331)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.handleStandardRequest(EmailListener.java:3904)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.handleRequestContents(EmailListener.java:4274)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.handleRequest(EmailListener.java:4134)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.emailProcess(EmailListener.java:3726)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.oneIteration(EmailListener.java:2883)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.run_(EmailListener.java:2749)
at com.pega.pegarules.integration.engine.internal.services.listener.ServiceListenerBaseImpl.run(ServiceListenerBaseImpl.java:454)
at java.lang.Thread.run(Unknown Source)
2019-02-08 07:06:27,405 [ EMAIL-Thread-19] [ STANDARD] [ ] [ NBIUWWB:01.03.01] (sor.NBFC_FW_UWWBFW_Work.Action) INFO EMAIL.CreateEmailResponseProcessor.Listener|from( Proprietary information hidden)|sub(TR: repris)|Email|CreateEmailResponseServicePackage|NBFC-FW-UWWBFW-Work|CreateEmailResponseServiceMethod|AB999D5D7ACC4B18746B762561CB26A7E - ****************Email Listener Process End At20190208T120627.405 GMT******************
java.lang.Throwable
Can you please help on what could be the possible cause for this error?
***Edited by Moderator Marissa to update platform capability tags****

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System Administration

Posted: 6 years ago
Posted: 8 Feb 2019 13:15 EST
Riti Basu (RitiB143)
Northbridge

Northbridge
CA

Hi,

There is a Log-Message in step 11 of the activity which says "&&&&&&&&&&&&&&&&&&&&&&Email Listener browse Started At" +@CurrentDateTime()+ "    "+WorkObjectPage.pzInsKey+"&&&&&&&&&&&". The message is present in the Log snippet provided.

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Posted: 6 years ago
Posted: 8 Feb 2019 15:17 EST
Nick Loving (NickLoving_GCS)
PEGA
Senior Principal Engineer, Technical Support
Pegasystems Inc.
US

You said step 11 does this: "&&&&&&&&&&&&&&&&&&&&&&Email Listener browse Started At" +@CurrentDateTime()+ "    "+WorkObjectPage.pzInsKey+"&&&&&&&&&&&". 

But in the output you provided, I don't see a pzInsKey listed:
&&&&&&&&&&&&&&&&&&&&&&Email Listener browse Started At20190208T120625.894 GMT &&&&&&&&&&&

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Posted: 6 years ago
Posted: 14 Feb 2019 12:31 EST
Riti Basu (RitiB143)
Northbridge

Northbridge
CA

Yes, I noticed that but as I mentioned in my last comment it seems like every log-message step in the activity is throwing the same error and only this one had the pzInskeys involved. The others are simple text.

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Posted: 6 years ago
Posted: 28 Feb 2019 11:54 EST
Riti Basu (RitiB143)
Northbridge

Northbridge
CA

Hi Nick,

I can provide a screenshot of the activity but cannot attach the log file here as it might have some confidential information. PFA the screenshot of the email listener activity

 

 

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Posted: 6 years ago
Posted: 28 Feb 2019 15:29 EST
Nick Loving (NickLoving_GCS)
PEGA
Senior Principal Engineer, Technical Support
Pegasystems Inc.
US

You may want to open an SR to dig into this further, as the full log would be helpful to see and this may require a screen share. It may be beneficial to try and confirm what, if any, changes were made to the environment / application around when this was first observed.

If you do open an SR, be sure to update this post with the ID.

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Posted: 5 years ago
Posted: 6 Apr 2020 20:12 EDT
Bhattacharya Arka (ABHATTCHRYA)
Cognizant Technolgy Solutions

Cognizant Technolgy Solutions
IN

Is there any solutions found on this? Please share if you have any as we're also on the same boat.

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Posted: 5 years ago
Posted: 7 Apr 2020 9:15 EDT
Pallavi Mandal (Pallavi_Mandal) Senior Technical Documentation Specialist
Pegasystems Inc.
IN

Hello!

This is an old post without any recent activity.

Please create a new post to seek answers to your question.

You can also refer to this post if it helps your case.

Thanks,

Pallavi M | Moderator | Pega Collaboration Center

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