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 Riti Basu (RitiB143) Northbridge
Northbridge
CA
RitiB143 Member since 2018 2 posts
Northbridge
Posted: February 8, 2019
Last activity: April 7, 2020
Posted: 8 Feb 2019 12:58 EST
Last activity: 7 Apr 2020 9:15 EDT
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Getting java.lang.Throwable error in the email listener activity

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Hi All,

We have an email listener configured in production which was working fine till yesterday evening(EST).Suddenly, we are getting the following errors in the logs :

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Hi All,

We have an email listener configured in production which was working fine till yesterday evening(EST).Suddenly, we are getting the following errors in the logs :

2019-02-08 07:06:25,894 [ EMAIL-Thread-19] [ STANDARD] [ ] [ NBIUWWB:01.03.01] (sor.NBFC_FW_UWWBFW_Work.Action) INFO EMAIL.CreateEmailResponseProcessor.Listener|from([email protected])|sub(TR: repris)|Email|CreateEmailResponseServicePackage|NBFC-FW-UWWBFW-Work|CreateEmailResponseServiceMethod|AB999D5D7ACC4B18746B762561CB26A7E - &&&&&&&&&&&&&&&&&&&&&&Email Listener browse Started At20190208T120625.894 GMT &&&&&&&&&&&
java.lang.Throwable
at com.pegarules.generated.activity.ra_action_createemailresponseprocessor_3dc5cd7b791c191cf91bbf8bd665b3ae.step11_circum0(ra_action_createemailresponseprocessor_3dc5cd7b791c191cf91bbf8bd665b3ae.java:1545)
at com.pegarules.generated.activity.ra_action_createemailresponseprocessor_3dc5cd7b791c191cf91bbf8bd665b3ae.perform(ra_action_createemailresponseprocessor_3dc5cd7b791c191cf91bbf8bd665b3ae.java:262)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3553)
at com.pega.pegarules.session.internal.mgmt.base.ThreadRunner.runActivitiesAlt(ThreadRunner.java:646)
at com.pega.pegarules.session.internal.mgmt.PRThreadImpl.runActivitiesAlt(PRThreadImpl.java:465)
at com.pega.pegarules.integration.engine.internal.services.ServiceAPI.runActivities(ServiceAPI.java:1919)
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequestInner(EngineAPI.java:391)
at sun.reflect.GeneratedMethodAccessor102.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.performTargetActionWithLock(PRSessionProviderImpl.java:1297)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1034)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:889)
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequest(EngineAPI.java:331)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.handleStandardRequest(EmailListener.java:3904)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.handleRequestContents(EmailListener.java:4274)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.handleRequest(EmailListener.java:4134)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.emailProcess(EmailListener.java:3726)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.oneIteration(EmailListener.java:2883)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.run_(EmailListener.java:2749)
at com.pega.pegarules.integration.engine.internal.services.listener.ServiceListenerBaseImpl.run(ServiceListenerBaseImpl.java:454)
at java.lang.Thread.run(Unknown Source)
2019-02-08 07:06:27,405 [ EMAIL-Thread-19] [ STANDARD] [ ] [ NBIUWWB:01.03.01] (sor.NBFC_FW_UWWBFW_Work.Action) INFO EMAIL.CreateEmailResponseProcessor.Listener|from([email protected])|sub(TR: repris)|Email|CreateEmailResponseServicePackage|NBFC-FW-UWWBFW-Work|CreateEmailResponseServiceMethod|AB999D5D7ACC4B18746B762561CB26A7E - ****************Email Listener Process End At20190208T120627.405 GMT******************
java.lang.Throwable
Can you please help on what could be the possible cause for this error?
***Edited by Moderator Marissa to update platform capability tags****

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System Administration
Posted: 4 years ago
Posted: 8 Feb 2019 13:08 EST
Marc Lasserre (MarcLasserre_GCS) PEGA Technical Account Manager
Pegasystems Inc.
FR
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Hello,

What do you have on step11 of this activity "createemailresponseprocessor"? Is it a custom one?
Posted: 4 years ago
Posted: 8 Feb 2019 13:15 EST
Riti Basu (RitiB143) Northbridge
Northbridge
CA
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Hi,

There is a Log-Message in step 11 of the activity which says "&&&&&&&&&&&&&&&&&&&&&&Email Listener browse Started At" [email protected]()+ "    "+WorkObjectPage.pzInsKey+"&&&&&&&&&&&". The message is present in the Log snippet provided.
Posted: 4 years ago
Posted: 8 Feb 2019 15:11 EST
Riti Basu (RitiB143) Northbridge
Northbridge
CA
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It looks like all the Log-Message steps are failing for this activity and throwing the same error. What could be the possible cause?
Posted: 4 years ago
Posted: 8 Feb 2019 15:17 EST
Nick Loving (NickLoving_GCS) PEGA Senior Principal Engineer, Technical Support
Pegasystems Inc.
US
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You said step 11 does this: "&&&&&&&&&&&&&&&&&&&&&&Email Listener browse Started At" [email protected]()+ "    "+WorkObjectPage.pzInsKey+"&&&&&&&&&&&". 

But in the output you provided, I don't see a pzInsKey listed:
&&&&&&&&&&&&&&&&&&&&&&Email Listener browse Started At20190208T120625.894 GMT &&&&&&&&&&&
Posted: 4 years ago
Posted: 14 Feb 2019 12:31 EST
Riti Basu (RitiB143) Northbridge
Northbridge
CA
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Yes, I noticed that but as I mentioned in my last comment it seems like every log-message step in the activity is throwing the same error and only this one had the pzInskeys involved. The others are simple text.
Posted: 4 years ago
Posted: 14 Feb 2019 13:22 EST
Nick Loving (NickLoving_GCS) PEGA Senior Principal Engineer, Technical Support
Pegasystems Inc.
US
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I would like to see screen shots of the activity and complete log file to further troubleshoot.
Posted: 4 years ago
Posted: 28 Feb 2019 11:54 EST
Riti Basu (RitiB143) Northbridge
Northbridge
CA
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Hi Nick,

I can provide a screenshot of the activity but cannot attach the log file here as it might have some confidential information. PFA the screenshot of the email listener activity

 

 
Posted: 4 years ago
Posted: 28 Feb 2019 15:29 EST
Nick Loving (NickLoving_GCS) PEGA Senior Principal Engineer, Technical Support
Pegasystems Inc.
US
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You may want to open an SR to dig into this further, as the full log would be helpful to see and this may require a screen share. It may be beneficial to try and confirm what, if any, changes were made to the environment / application around when this was first observed.

If you do open an SR, be sure to update this post with the ID.
Posted: 3 years ago
Posted: 29 Dec 2019 21:57 EST
Ravi Mada (Ravi.M70) Coforge Lead Developer
Coforge
SG
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Hi All,

We are also facing this error for Log-Message. Anybody found solution? please suggest.
Posted: 2 years ago
Posted: 6 Apr 2020 20:12 EDT
Bhattacharya Arka (ABHATTCHRYA) Cognizant Technolgy Solutions
Cognizant Technolgy Solutions
IN
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Is there any solutions found on this? Please share if you have any as we're also on the same boat.
Posted: 2 years ago
Posted: 7 Apr 2020 9:15 EDT
Pallavi Mandal (Pallavi_Mandal) Senior Technical Documentation Specialist
Pegasystems Inc.
IN
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Hello!

This is an old post without any recent activity.

Please create a new post to seek answers to your question.

You can also refer to this post if it helps your case.

Thanks,

Pallavi M | Moderator | Pega Collaboration Center

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