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Getting java.lang.Throwable error in the email listener activity
Hi All,
We have an email listener configured in production which was working fine till yesterday evening(EST).Suddenly, we are getting the following errors in the logs :
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Hi All,
We have an email listener configured in production which was working fine till yesterday evening(EST).Suddenly, we are getting the following errors in the logs :
2019-02-08 07:06:25,894 [ EMAIL-Thread-19] [ STANDARD] [ ] [ NBIUWWB:01.03.01] (sor.NBFC_FW_UWWBFW_Work.Action) INFO EMAIL.CreateEmailResponseProcessor.Listener|from( Proprietary information hidden)|sub(TR: repris)|Email|CreateEmailResponseServicePackage|NBFC-FW-UWWBFW-Work|CreateEmailResponseServiceMethod|AB999D5D7ACC4B18746B762561CB26A7E - &&&&&&&&&&&&&&&&&&&&&&Email Listener browse Started At20190208T120625.894 GMT &&&&&&&&&&&
java.lang.Throwable
java.lang.Throwable
at com.pegarules.generated.activity.ra_action_createemailresponseprocessor_3dc5cd7b791c191cf91bbf8bd665b3ae.step11_circum0(ra_action_createemailresponseprocessor_3dc5cd7b791c191cf91bbf8bd665b3ae.java:1545)
at com.pegarules.generated.activity.ra_action_createemailresponseprocessor_3dc5cd7b791c191cf91bbf8bd665b3ae.perform(ra_action_createemailresponseprocessor_3dc5cd7b791c191cf91bbf8bd665b3ae.java:262)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3553)
at com.pega.pegarules.session.internal.mgmt.base.ThreadRunner.runActivitiesAlt(ThreadRunner.java:646)
at com.pega.pegarules.session.internal.mgmt.PRThreadImpl.runActivitiesAlt(PRThreadImpl.java:465)
at com.pega.pegarules.integration.engine.internal.services.ServiceAPI.runActivities(ServiceAPI.java:1919)
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequestInner(EngineAPI.java:391)
at sun.reflect.GeneratedMethodAccessor102.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.performTargetActionWithLock(PRSessionProviderImpl.java:1297)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1034)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:889)
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequest(EngineAPI.java:331)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.handleStandardRequest(EmailListener.java:3904)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.handleRequestContents(EmailListener.java:4274)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.handleRequest(EmailListener.java:4134)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.emailProcess(EmailListener.java:3726)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.oneIteration(EmailListener.java:2883)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.run_(EmailListener.java:2749)
at com.pega.pegarules.integration.engine.internal.services.listener.ServiceListenerBaseImpl.run(ServiceListenerBaseImpl.java:454)
at java.lang.Thread.run(Unknown Source)
2019-02-08 07:06:27,405 [ EMAIL-Thread-19] [ STANDARD] [ ] [ NBIUWWB:01.03.01] (sor.NBFC_FW_UWWBFW_Work.Action) INFO EMAIL.CreateEmailResponseProcessor.Listener|from( Proprietary information hidden)|sub(TR: repris)|Email|CreateEmailResponseServicePackage|NBFC-FW-UWWBFW-Work|CreateEmailResponseServiceMethod|AB999D5D7ACC4B18746B762561CB26A7E - ****************Email Listener Process End At20190208T120627.405 GMT******************
java.lang.Throwable
Can you please help on what could be the possible cause for this error?
***Edited by Moderator Marissa to update platform capability tags****
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