Question

Rulesware
CA
Last activity: 30 Apr 2025 16:44 EDT
Get Next Work design
Hi there,
I am trying to figure out how to implement following requirement.
When I click on get next work, I should get cases that have deposit amount of higher than a particular value (say $1,000) regardless of their urgency. Once all the cases above this threshold are worked upon, I want to get the case that is of highest urgency.
Anyone knows how to implement this. There are few rules (activity, decision tree, listview) I tried to customize but not sure how to implement this requirement.
Thanks in advance