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Question

 Rodrigo Gonzalez (RodrigoG5656) Tata Consultancy Services Pega Developer
Tata Consultancy Services
MX
RodrigoG5656 Member since 2019 4 posts
Tata Consultancy Services
Posted: Aug 15, 2022
Last activity: Aug 24, 2022
Posted: 15 Aug 2022 0:38 EDT
Last activity: 24 Aug 2022 9:10 EDT
Closed
Solved

Get cases i have participated

I have a requeriment yo retrieve the cases i which i had participation, I mean no matters if the case was close by another operator or it is been working by other person, i have to show in the portal the list of cases I worked or completed a task.


***Edited by Moderator Marije to add Capability tags***
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Pega Platform 8.6 Case Management Reporting System Architect

Accepted Solution

Posted: 2 years ago
Updated: 2 years ago
Posted: 15 Aug 2022 4:24 EDT
Updated: 24 Aug 2022 9:10 EDT
Joe Houghton (JoeH9464) Capgemini Solution Architect
Capgemini
GB

@RodrigoG5656

You can do this by defining a report on the work history table as in the below screenshot, however you have to review the entries that are getting added to the history tables for your case types to ensure they meet your definition of participation, and filter them as necessary (Please see the OOTB decision tree FilterHistory for the list of standard work history entries Work- ID:FilterHistory, you could also filter them out in your report definition):

History table all cases worked on

 

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  • Joe Houghton Rodrigo Gonzalez Shanthi Radhakrishnan

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