Question
Virtusa
IN
Last activity: 22 Nov 2022 9:14 EST
Get count of opened cases in my application
Hey,
I want to know if it possible to find the number of cases opened which means being worked by users currently.
Example: Ramesh opened case MA-12345 and doing changes.
Suresh opened case MA-12346 and doing changes.
Dinesh opened case MA-12347 and doing changes.
So, here my case count should be 3.
Thanks in advance :)
***Edited by Moderator Marije to add Capability tags***
Accepted Solution
Updated: 22 Nov 2022 9:14 EST
JPMC
IN
@RameshBattini Report definition on System-Locks class helps if you have default locking.
Eclatprime Digital Private Limited
IN
Create a report definition in Work class and give which column you need to populate and under filter conditions use .pyStatusWork="Open".
So the report created based on the cases having status as "Open"
here you can fetch the different results by passing the value of pyStatusWork .
Virtusa
IN
@Sai Guggilla Thank you for your response,
This is not something about Cases status.