Question
Wipro
IN
Last activity: 8 Aug 2023 1:05 EDT
pxCreateDateTime property does not have value for Case
Hi Pega Experts,
We have are developing a claim application based on Pega CS FW. For our claim cases the value of pxCreateTime is blank, pls check below image. Claim cases are created under Phone-Interaction case by clicking on "Add Task" button. Please point out any known issue / bug in code due to which this happening.
I have created a Report definition against the class of Claim Case, and there also is see pxCreateDateTime value is blank for some cases.
Environment Details
Pega Version - 875
FW - Pega CS [ compatible with Pega Version]
Cloud / Native - Pega Cloud.
Aaseya It Services Pvt Limited
SA
Hello,
As in the description the claim case created by using Mobile Phone, check if there is any when rule "!pyIsMobile", is getting called in the code, while creation of case.
If possible try creating the case in web.
Regards,
Sadiq.
Wipro
IN
@Sadiq thanks for your reply but even for the claims created manually, pxCreateDateTime property is blank. Also we are not creating claim through mobile phone, rather under Phone Interaction Case [ it is a different case than claim case] a separate claim case is created.
@moderator - pls help in reaching to some expert in this area to get quick resolution of this issue, would help us greatly as this property is needed for an urgent feature / delivery.
Thanks
Rajesh
Accenture
IN
I faced a similar situation where in the pxCreateDateTime was blank along with some other properties like pyResolveTimeStamp. Were you able to discover the root cause of this?
Thanks,
Sakhib Hussain