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Question

 Suresh p (Suresh4347)
Capgemini
Suresh p
Capgemini
US
Suresh4347 Member since 2017 81 posts
Capgemini
Posted: May 20, 2017
Last activity: May 22, 2017
Posted: 20 May 2017 8:05 EDT
Last activity: 22 May 2017 3:24 EDT
Closed

Framework questions

What are we doing with pega in cpm framework on top of the cpm features that are provided by cpm framework? Suppose cpm provides service intents how the pega used in service intents

***Moderator Edit: Vidyaranjan | Updated Categories***

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Posted: 7 years ago
Posted: 21 May 2017 11:06 EDT
Madhuri Koravadi Srinidhi (MadhuriKS)
Virtusa
Madhuri Koravadi Srinidhi
Virtusa
AU

Hi Suresh,

CPM or Pega Customer Service is an application which is built on top of Pega. 

You can get a better understanding of the product by going through the below link or the available pega academy courses.

https://collaborate.pega.com/discussion/creating-pega-customer-service-solutions-71-issues-lab

Thank you

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