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Question

 Rajasekar K M (Rajasekar K M)
Coforge
Tech Lead
Coforge
SG
Rajasekar K M Member since 2015 9 posts
Coforge
Posted: Jan 2, 2019
Last activity: Nov 6, 2019
Posted: 2 Jan 2019 1:23 EST
Last activity: 6 Nov 2019 2:37 EST
Closed

"File does not exist or cannot be read:" error in Connect-FTP

Hello All

While Using Connect-FTP method, I am getting the following error - "File does not exist or cannot be read:Folderpath\" This is happening with the path i have mentioned in Local path. Can any one please tell what kind of files are supported by Connect-FTP method. I have tried with a .txt format file. I have full read write access to that local folder. Does anyone faced this kind of problem before. Any kind of help would be really appreciable.

Best regards

Rajasekar

***Edited by Moderator: Pallavi to update platform capability tags***

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Low-Code App Development
Data Integration

Posted: 5 years ago
Posted: 2 Jan 2019 9:48 EST
Arvind Malav (malaa) Technical Manager
Pegasystems Inc.
IN

Hi Rajasekar,

Can you please share your File Listener configuration? interested to see what is configured for source mask , you can locate this label below file location input

.txt should work.

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Posted: 5 years ago
Posted: 2 Jan 2019 10:16 EST
Rajasekar K M (Rajasekar K M)
Coforge
Tech Lead
Coforge
SG

Hello Arvind,

Thanks for replying. I guess you have misunderstood the context. There are no file listeners involved here. This is issue is happening when we configure a SFTP server and use Connect FTP method in Activity. I hope this clears your doubt.

Best regards,

Rajasekar

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Posted: 5 years ago
Posted: 2 Jan 2019 15:15 EST
Mahesh Midthuru (Mahesh Midthuru)
PEGA
Senior Principal Application Engineer, Customer Service Digital
Pegasystems Inc.
US

Hi Rajasekar,

Had you gone through the Pega documentation related to Connect-FTP? If not please go through over here which might help you to configure it with right parameter values. If you still see the issue share the tracer log along with the screen shot of your configuration to troubleshoot it further.

Note: Pega 8.1 documentation has been shared as i am not sure about your Product version.

Regards

Mahesh M

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Posted: 5 years ago
Posted: 3 Jan 2019 3:10 EST
Rajasekar K M (Rajasekar K M)
Coforge
Tech Lead
Coforge
SG

Hello Mahesh,

I am using PEGA 8.1 only. I have implemented only after going through the document of Connect-FTP. I have attached the tracer screenshot with errors and configuration with the post itself. please let me know if you need any further information.

Local path : "D:\\NewTextDocument"

Remote path: "C:\\Users\\P0500260\\Downloads\\RebexTinySftpServerBin-1.0.5\\data"

Best regards

Rajasekar

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Posted: 5 years ago
Posted: 3 Jan 2019 13:38 EST
Mahesh Midthuru (Mahesh Midthuru)
PEGA
Senior Principal Application Engineer, Customer Service Digital
Pegasystems Inc.
US

Thanks for sharing the requested information and after cross checking the configuration screen shot noticed that you had not provided the filename with its extension in the Local file property of the Connect-FTP method, instead you had provided only "D:\\NewTextDocument". For example, "D:\\NewTextDocument\\mahesh.txt" 

Can you try with this change and update the test result? If still facing an issue have a look into https://community.pega.com/knowledgebase/articles/how-copy-files-remote-systems-using-file-transfer-protocol-ftp

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Posted: 5 years ago
Posted: 3 Jan 2019 21:36 EST
Rajasekar K M (Rajasekar K M)
Coforge
Tech Lead
Coforge
SG

Hello Mahesh,

Thank you so much for the help. But no luck we are still facing the below issue. Moreover we have tried this earlier itself. Please let me know if you have any idea about this issue.

Best regards,

Rajasekar

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Posted: 5 years ago
Posted: 4 Jan 2019 14:25 EST
Mahesh Midthuru (Mahesh Midthuru)
PEGA
Senior Principal Application Engineer, Customer Service Digital
Pegasystems Inc.
US

If possible can you please share the tracer log xml file by copying into the text file and attach it for our further analysis, so that i can give a try to look into it.

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Posted: 5 years ago
Updated: 5 years ago
Posted: 9 Jan 2019 10:13 EST
Updated: 9 Jan 2019 10:12 EST
Mahesh Midthuru (Mahesh Midthuru)
PEGA
Senior Principal Application Engineer, Customer Service Digital
Pegasystems Inc.
US

Couldn't notice anything specific apart from the invalid path error related to the local path in the tracer log. Please share the complete screen shots of your activity along with the values that you passed in the latest test, also did you cross checked in the logs for any additional information?

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Posted: 5 years ago
Posted: 9 Jan 2019 10:32 EST
Mahesh Midthuru (Mahesh Midthuru)
PEGA
Senior Principal Application Engineer, Customer Service Digital
Pegasystems Inc.
US

Also did you made sure that NewTextDocument.txt file is available in the D drive of the machine in which your Pega application is installed?

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Posted: 5 years ago
Posted: 15 Jan 2019 15:25 EST
Mahesh Midthuru (Mahesh Midthuru)
PEGA
Senior Principal Application Engineer, Customer Service Digital
Pegasystems Inc.
US

Then i would recommend to create an SR with GCS team for further investigation with the screen share to identify its root cause.

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Posted: 5 years ago
Posted: 6 Nov 2019 2:37 EST
Romi Sharma (sharr8) Senior Technical Solutions Engineer
Pegasystems Inc.
IN

Please enable the logger for this class "Rule_Obj_Activity.TestActivity.OJ6YYR_AgentTes_Work.Action" as debug and share the log file with us.

Also, kindly go to your FTP server and validate the test connectivity 

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