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Question

 Satoshi Onodera (SatoshiO3257) DSB
DSB
JP
SatoshiO3257 Member since 2019 7 posts
DSB
Posted: Aug 7, 2019
Last activity: Aug 7, 2019
Posted: 7 Aug 2019 3:36 EDT
Last activity: 7 Aug 2019 19:20 EDT
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File attached to the Case

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Attachments disappear from the default case section screen.

Will it go away if the case is advanced?

***Edited by Moderator: Lochan to update platform capability tags***

Dev/Designer Studio Case Management User Experience
Posted: 4 years ago
Posted: 7 Aug 2019 14:51 EDT
Mike Townsend (MikeTownsend_GCS) Director, Technical Support, Customer Service
Pegasystems Inc.
US
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Hello,

Can you add some screen shots or other context? It's hard to assess what's going on without a clear understanding of what you are doing/seeing.

Thanks,
Mike
Posted: 4 years ago
Posted: 7 Aug 2019 19:20 EDT
Roshan Nayak (nayar2) PEGA Senior Manager, Technical Support
Pegasystems Inc.
IN
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Apart from the scenario/context, please mention the platform version as well.

We'd prefer it if you saw us at our best.

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