Question
Capgemini Technology Services India Ltd
IN
Last activity: 3 May 2022 4:23 EDT
Files and Attachment
Multiple case refernce this attachment.Only the link between the current case and the attachement will be deleeted ARE you sure you want to continue?
This pop up comes whenever i am going to delete attachment from my case but it happens only sometimes i mean it is irregular sometimes it comes sometimes not , what does that mean can anyone help me in this.
Attached one screenshot for this as well
***Edited by Moderator Marije to add Capability tags***
Coforge
US
@MAYANKT6The visibility for this confirmation is determined on the pre-processing activity of pyDeleteAttachment and pyDeleteAttachmentModal flow actions named pyCheckAttachmentLinks.
When you select to delete an attachment it deletes both the Link-Attachment and Data-WorkAttach-File instances unless the Data-WorkAttach-File instance is referenced by more than one link.
When the Data-WorkAttach-File is referenced by more than one link the confirmation popup will be set as visible and only the Link-Attachment is deleted for the current case and the other referencing Link-Attachments to the Data-WorkAttach-File will be preserved.