Multiple case refernce this attachment.Only the link between
the current case and the attachement will be deleeted
ARE you sure you want to continue?
This pop up comes whenever i am going to delete attachment from my case but it happens only sometimes i mean it is irregular sometimes it comes sometimes not , what does that mean can anyone help me in this.
Attached one screenshot for this as well
***Edited by Moderator Marije to add Capability tags***
@MAYANKT6 The visibility for this confirmation is determined on the pre-processing activity of pyDeleteAttachment and pyDeleteAttachmentModal flow actions named pyCheckAttachmentLinks.
When you select to delete an attachment it deletes both the Link-Attachment and Data-WorkAttach-File instances unless the Data-WorkAttach-File instance is referenced by more than one link.
When the Data-WorkAttach-File is referenced by more than one link the confirmation popup will be set as visible and only the Link-Attachment is deleted for the current case and the other referencing Link-Attachments to the Data-WorkAttach-File will be preserved.