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Question

 ANUHYA JANJAM (Anuhya Janjam) Vr Siddhartha Engineering College Vijayawada
Vr Siddhartha Engineering College Vijayawada
IN
Anuhya Janjam Member since 2022 1 post
Vr Siddhartha Engineering College Vijayawada
Posted: Aug 15, 2022
Last activity: Aug 16, 2022
Posted: 15 Aug 2022 4:17 EDT
Last activity: 16 Aug 2022 1:02 EDT
Closed
Solved

Automation shape:Attachment

In pega we have attachment option for the email then why is attach automation shape required?


***Edited by Moderator Marije to change type from General to Product, added Product details and Capability tags****
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Pega Platform Case Management User Experience Dev/Designer Studio Email

Accepted Solution

Posted: 2 years ago
Updated: 2 years ago
Posted: 15 Aug 2022 5:55 EDT
Updated: 16 Aug 2022 1:02 EDT
Joe Houghton (JoeH9464) Capgemini Solution Architect
Capgemini
GB

@Anuhya Janjam

The Attach Content shape adds an attachment to the case.

It is the automated way to add attachments, similar to the manual way from the case UI.

These case attachments can then be used later for attaching to emails if that is required.

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