Question
Zensar Technologies Ltd
IN
Last activity: 5 Jul 2023 22:32 EDT
Failed to Load Harness
Hi,
I am using Pega 8.7 personal edition for creating a POC project.
I am trying to route one step to manager WorkQueue. The step is successfully routed to manager WorkQueue. But, when I click on go button to fill details on that particular step, I am getting error "Failed to load Harness".
Accepted Solution
Updated: 2 Jun 2023 8:10 EDT
Pegasystems Inc.
GB
@AbhishekC1725 the issue seems to be a problem with the application flow configuration.
Please clarify the 'WORK' class listed in the error, ie "20221222"
This does not seem to be valid.
On Open Assignment please check which property/parameter holds the correct assignment key (like, Param.InsHandle etc.) when executing the Open Assignment and pass that as value of parameter 'Key' such that correct value will be passed in the parameter 'Key'. How are your work objects created? Why is there no concrete case definition? See Case ID generation mechanism and Generate sequential Unique ID for property without any prefix
Can you check case creation mechanism so that case ids get created with hyphens ( for example 'MyCase-xx' or 'MyCAse-yyyymmdd-xx').
Did you check the Stacktrace (shown unexpanded in your screenshot)?
Please run a tracer and identify the area where user is trying to edit the work object causing the error.
Citibank
US
@AbhishekC1725 ? Is the issue resolved? I am getting same error.
Zensar Technologies Ltd
IN
@SUDHARSANK Not resolved
Accepted Solution
Updated: 2 Jun 2023 8:10 EDT
Pegasystems Inc.
GB
@AbhishekC1725 the issue seems to be a problem with the application flow configuration.
Please clarify the 'WORK' class listed in the error, ie "20221222"
This does not seem to be valid.
On Open Assignment please check which property/parameter holds the correct assignment key (like, Param.InsHandle etc.) when executing the Open Assignment and pass that as value of parameter 'Key' such that correct value will be passed in the parameter 'Key'. How are your work objects created? Why is there no concrete case definition? See Case ID generation mechanism and Generate sequential Unique ID for property without any prefix
Can you check case creation mechanism so that case ids get created with hyphens ( for example 'MyCase-xx' or 'MyCAse-yyyymmdd-xx').
Did you check the Stacktrace (shown unexpanded in your screenshot)?
Please run a tracer and identify the area where user is trying to edit the work object causing the error.
Zensar Technologies Ltd
IN
@MarijeSchillern Hi Issue is solved Now.
You are correct the problem is with case id prefix only.
I modified OOTB Data Transform for setting case prefix. I removed Step 2 and Step 3 that I added to pyDefault Data transform of my case type. And now the problem is solved.
Thanks
