Question
NTT DATA Global Delivery Services Pvt Ltd
IN
Last activity: 10 Jul 2019 5:38 EDT
Error while using pyMobileSnapStart to open a work item
Hi,
We are trying to implement a solution for opening a workitem from an email. On click of this link we have to open the portal and the work item in the context should be loaded.
To achieve this:
1. We have tried using 'pyMobileSnapStart' as per the instructions provided in https://community1.pega.com/sites/pdn.pega.com/files/help_v73/procomhelpmain.htm#mobile/concepts/mob-use-snapstart-module-outside-sdk-con.htm.
However, when we did this, we get to see the following error :
Hi,
We are trying to implement a solution for opening a workitem from an email. On click of this link we have to open the portal and the work item in the context should be loaded.
To achieve this:
1. We have tried using 'pyMobileSnapStart' as per the instructions provided in https://community1.pega.com/sites/pdn.pega.com/files/help_v73/procomhelpmain.htm#mobile/concepts/mob-use-snapstart-module-outside-sdk-con.htm.
However, when we did this, we get to see the following error :
2. I have also tried using worklink correspondence provided OOTB to open the work item using the inskey. But this is working only for the developer portal URL and for the customer portal URL it throws the following error:
So, can some one help me identify the issues here. I have attached the stack trace for scenario 1.
Appreciate your help!
NTT DATA Global Delivery Services Pvt Ltd
IN
Hi Marc, Unfortunately i am not able to trace this request.
This activity is present in the baseclass. So, i am expecting it should pick it up from there. I have checked the access group of this operator to find out if he had access to that particular rule set and it has that. So i am just trying to find out what else could be the problem.
Thank you
NTT DATA Global Delivery Services Pvt Ltd
IN
Marc, We are on PEGA 7.1.8.
Just to provide more information, following is the format of the URL i am trying to invoke:
Do i need to add any other paramters?
NTT DATA Global Delivery Services Pvt Ltd
IN
Would it be different for different versions of Pega.
If we can not use pymobilesnapstart, any idea work-open activity used as part of worklink is throwing the error in option-2?