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Question

 Snekha Kannapiran (SnekhaK0)
Accenture
Application Development Analyst
Accenture
IN
SnekhaK0 Member since 2020 3 posts
Accenture
Posted: Oct 6, 2021
Last activity: Oct 13, 2021
Posted: 6 Oct 2021 1:29 EDT
Last activity: 13 Oct 2021 0:29 EDT
Closed
Solved

History is not added to the work item while using SendEmailNotification activity

I have used SendEmailNotification activity to send emails with attachments. It is working fine but the history is not added to the work object and email is not attached to the case narratives. Could anyone pls help me with this?

***Edited by Moderator: Pooja Gadige to change content format from Discussion to Question, add capability tag***
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Accepted Solution

Posted: 3 years ago
Posted: 13 Oct 2021 0:29 EDT
Snekha Kannapiran (SnekhaK0)
Accenture
Application Development Analyst
Accenture
IN

This is solved. I have created a customized activity for sending mail with attachments followed by attaching it to the work item. I have just used SendEmailNotification activity followed by CorrAttach activity. It worked.

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