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Question

 Alexis Jonathan Hernandez Martinez (AlexisJonathanH6481)
Capgemini

Capgemini
MX
AlexisJonathanH6481 Member since 2021 10 posts
Capgemini
Posted: Oct 28, 2019
Last activity: Oct 30, 2019
Posted: 28 Oct 2019 19:53 EDT
Last activity: 30 Oct 2019 13:21 EDT
Closed

error to create a new case type in app studio

hello, I am taking the Course: System Architect Essentials 8.1, I deleted a case type with the name "Assistance request" and when I re-created it, it makes a mistake that says: "This record has 1 error (s) in 1 place (s). Update record failed: Rule already exists .."
How can I solve this problem?

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Posted: 5 years ago
Posted: 30 Oct 2019 13:21 EDT
Somak Banerjee (Somak Banerjee)
Cognizant

Cognizant
GB

Hi,

Could you please retry after log-off & login or just search and confirm if the case type has been correctly deleted ? This is not a very common error message we see when trying to re-create case types.

Also, you can search the case type rule from the app explorer and check if there is an instance that already exists.

 

Happy to discuss further if issue still persists.

 

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