hello, I am taking the Course: System Architect Essentials 8.1, I deleted a case type with the name "Assistance request" and when I re-created it, it makes a mistake that says: "This record has 1 error (s) in 1 place (s). Update record failed: Rule already exists .."
How can I solve this problem?
Could you please retry after log-off & login or just search and confirm if the case type has been correctly deleted ? This is not a very common error message we see when trying to re-create case types.
Also, you can search the case type rule from the app explorer and check if there is an instance that already exists.