Question
ANZ Banking Group
IN
Last activity: 7 Sep 2023 6:22 EDT
ensure that all the attachments from previous case are updated in new case. This new case will have all the URL links copied from
I need to attach the attachment URL of one case (ABC-12345) to a new case (ABC-12345). Here both the case numbers are the same (ABC-12345) so, once the case number matches the URL of attachments from first case will be updated to new case with the same case number.
Background:
Basically we are using email ingestion for case creation so we are able to extarct the email subject now. just need to transfer the attachments from one case to another.
Maantic
IN
Hello @AnshumanB14,
For copying the attachments from one case to another, you can create a new instance of Link-Attachment class with the value of the pxLinkedRefFrom as the pzInsKey of the new case.
1. Browse all the attachments for the old case.
2. Loop over them and open these instances.
3. Copy them in a new page and update the pxLinkedRefFrom as the pzInsKey of the new case.