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Question

 Birupakhya lenka (Birupakhya)
Tech Mahindra
Tech Lead
Tech Mahindra
IN
Birupakhya Member since 2015 18 posts
Tech Mahindra
Posted: Oct 10, 2017
Last activity: Oct 16, 2018
Posted: 10 Oct 2017 7:32 EDT
Last activity: 16 Oct 2018 12:03 EDT
Closed
Solved

Email screenshot attachment is not showing at outlook

while send an Email from pega with attached screenshot to outlook, in outlook the screenshot is not visible.


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Case Management

Posted: 7 years ago
Posted: 11 Oct 2017 13:52 EDT
Kip Jackson (KipJackson_GCS)
MOD
Technical Account Manager
Pegasystems Inc.
US

You specifically stated that the screenshot is not visible in outlook. Does that mean you can open the email using a different mail client (ex. Thunderbird) and the image is visible or do you see the same behavior?

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Accepted Solution

Posted: 7 years ago
Posted: 16 Nov 2017 3:01 EST
Birupakhya lenka (Birupakhya)
Tech Mahindra
Tech Lead
Tech Mahindra
IN

for Email screenshot got Service Email > response tab >message data >Handle HTML content>Inline-prefer HTML

Thanks, 

Biru

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