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Question

 Somit Chakraborty (SomitC37)
Capgemini
LSA
Capgemini
IN
SomitC37 Member since 2013 8 posts
Capgemini
Posted: Nov 3, 2017
Last activity: Nov 7, 2017
Posted: 3 Nov 2017 11:53 EDT
Last activity: 7 Nov 2017 7:12 EST
Closed

Email client functionalities in pega

Our customer requires features like "Reply" after viewing emails attached to case as well as when they reply they want the email chain to be maintained in the reply email.

Is this kind of feature available in Pega with standard email functionality.

***Edited by moderator, Maryrita: moved to Product Support from PegaBuzz***

***Edited by Moderator Marissa to update categories***

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Low-Code App Development
Case Management

Posted: 7 years ago
Posted: 7 Nov 2017 7:12 EST
Ravi Krishna Chavali (RaviKrishnaChavali)
PEGA
Senior Manager, Platform Engineering, Security
Pegasystems Inc.
IN

This functionality of maintaining the conversation over a specific Case instance can be achieved using Pulse feature. The Emails/Correspondence that are attached to the Case Instances are for reference but not actual emails. The actual email will be sent to the recipient mentioned in the to list. 

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Ravi K Chavali

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