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Question

 sudhakar jetti (sudhakarj3480)
Cognizant Technology
IN
sudhakarj3480 Member since 2021 18 posts
Posted: May 29, 2023
Last activity: Jun 12, 2023
Posted: 29 May 2023 0:02 EDT
Last activity: 12 Jun 2023 2:07 EDT
Closed

Email attachment shown blank

Hi ALl ,

could you please me to debug the email attachment issue , when click on email attachment blank screen showing as per below screen, please help us.

 

 

View email
 
Sent: 27.05.2023 06:34:29
From:  
To:  
Subject:

 

***Edited by Moderator: Bhavana S to add capability tags***
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Pega Platform 8.7.2
Email
Conversational Channels

Posted: 1 year ago
Posted: 29 May 2023 0:59 EDT
Aruldevan Thangappan T (ArulDevan)
NCS Pte. Ltd
Aruldevan Thangappan T
NCS Pte. Ltd
SG

Hi @sudhakarj3480: Were you able to see the instance of "Data-Corr-Email" class to check if the record in DB has the values for properties which you are looking for? If the instance in the above mentioned class don't have the data, it seems to be issue with your logic of sending email. If the values are available in the DB and you are not able to see it in the preview, I suggest to trace the preview action to check if the values are properly retrieved from DB.

Also can help to understand if this is the issue only in the email preview / is it the same for the email received?

Thanks.

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Posted: 1 year ago
Posted: 29 May 2023 4:38 EDT
Aruldevan Thangappan T (ArulDevan)
NCS Pte. Ltd
Aruldevan Thangappan T
NCS Pte. Ltd
SG

Hi @sudhakarj3480: If this is with the email preview, were you able to check the instance of "Data-Corr-Email"? Whether the values are available in DB instances for class "Data-Corr-Email"?

Thanks.

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Posted: 1 year ago
Posted: 12 Jun 2023 2:07 EDT
Aruldevan Thangappan T (ArulDevan)
NCS Pte. Ltd
Aruldevan Thangappan T
NCS Pte. Ltd
SG

Hi @sudhakarj3480: Please check the code used to send email. If you are using the flow shape to send email, it will add instance to class "Data-Corr-Email". Without the data available in this class/table, Preview of email will not work.

Thanks.

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