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Question

 Pankaj Roy (PankajR7)
Virtusa
Associate Architect - Techincal
Virtusa
IN
PankajR7 Member since 2016 15 posts
Virtusa
Posted: Nov 4, 2019
Last activity: Dec 2, 2019
Posted: 4 Nov 2019 8:19 EST
Last activity: 2 Dec 2019 0:44 EST
Closed

Email Account Setup Error UnknownHost Exception

Hi,

I'm getting the below error while trying to connect to gmail server.

I'm not using any proxy settings.

Use SMTPS is not checked.

Port is 587.

When SMTPS was checked, port was 465. Still then the error was same. Need urgent resolution.

Also I have lowered the security access in Gmail Settings. Still no help.

Show More

Hi,

I'm getting the below error while trying to connect to gmail server.

I'm not using any proxy settings.

Use SMTPS is not checked.

Port is 587.

When SMTPS was checked, port was 465. Still then the error was same. Need urgent resolution.

Also I have lowered the security access in Gmail Settings. Still no help.

Overall result

Status
Fail:Configuration
Message
MessagingException caught connecting to email server: com.sun.mail.util.MailConnectException: Couldn't connect to host, port: smtp.gmail.com, 587; timeout 60000;
nested exception is:
java.net.UnknownHostException: smtp.gmail.com

Steps performed

Step
Result
Establish session for email server
Success
Obtain transport object
Success
Connect to email server
Fail
Disconnect
Not attempted

Components tested

Description
Value
Authenticated
true
Port
587
Email_Address
Proprietary information hidden
Email_Server
smtp.gmail.com
Protocol
SMTP
User_ID
Proprietary information hidden

Errors and Exceptions
com.sun.mail.util.MailConnectException: Couldn't connect to host, port: smtp.gmail.com, 587; timeout 60000;
nested exception is:
java.net.UnknownHostException: smtp.gmail.com
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:2100)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:699)
at javax.mail.Service.connect(Service.java:366)
at javax.mail.Service.connect(Service.java:246)
at com.pegarules.generated.SendEmailMessage_071031_ZpM7Yf_ZOTj7Qbqkpr8DPA.SendEmailMessage07_10_31(SendEmailMessage_071031_ZpM7Yf_ZOTj7Qbqkpr8DPA.java:371)
at com.pegarules.generated.SendEmailMessage_071031_ZpM7Yf_ZOTj7Qbqkpr8DPA.invoke(SendEmailMessage_071031_ZpM7Yf_ZOTj7Qbqkpr8DPA.java:90)
at com.pega.pegarules.generation.internal.library.LibraryRuntime.resolveAndinvokeFunctionViaReflection(LibraryRuntime.java:222)
at com.pega.pegarules.generation.internal.library.LibraryRuntime.invokeLibraryRuntime(LibraryRuntime.java:119)
at com.pega.pegarules.session.internal.mgmt.Executable.invokeLibraryRuntime(Executable.java:9201)
at com.pega.pegarules.priv.generator.LibrarySupport.resolveAndInvokeFunctionViaReflectionWithException(LibrarySupport.java:275)
at com.pegarules.generated.activity.ra_action_smtpconnectivity_eb72171e54145da5b5e38f44b16aacae.step8_circum0(ra_action_smtpconnectivity_eb72171e54145da5b5e38f44b16aacae.java:868)
at com.pegarules.generated.activity.ra_action_smtpconnectivity_eb72171e54145da5b5e38f44b16aacae.perform(ra_action_smtpconnectivity_eb72171e54145da5b5e38f44b16aacae.java:223)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3597)
at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10845)
at com.pegarules.generated.activity.ra_action_pysmtpconnectivity_5c13f1a5ac74a06b31f7e159865f1032.step3_circum0(ra_action_pysmtpconnectivity_5c13f1a5ac74a06b31f7e159865f1032.java:350)
at com.pegarules.generated.activity.ra_action_pysmtpconnectivity_5c13f1a5ac74a06b31f7e159865f1032.perform(ra_action_pysmtpconnectivity_5c13f1a5ac74a06b31f7e159865f1032.java:105)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3597)
at com.pega.pegarules.exec.internal.declare.infengine.pages.DeclarativePageDirectoryImpl.runRule(DeclarativePageDirectoryImpl.java:1092)
at com.pega.pegarules.exec.internal.declare.infengine.pages.DeclarativePageDirectoryImpl.runLoadActivity(DeclarativePageDirectoryImpl.java:446)
at com.pega.pegarules.session.internal.mgmt.base.handler.ReadOnlyDataPageHandler.loadDataPage(ReadOnlyDataPageHandler.java:241)
at com.pega.pegarules.session.internal.mgmt.base.handler.ReadOnlyDataPageHandler.findDataPage(ReadOnlyDataPageHandler.java:403)
at com.pega.pegarules.session.internal.mgmt.base.AbstractPageDirectory.findDataPageInCurrentDir(AbstractPageDirectory.java:941)
at com.pega.pegarules.session.internal.mgmt.base.AbstractPageDirectory.getDirectPage(AbstractPageDirectory.java:721)
at com.pega.pegarules.session.internal.mgmt.base.ThreadPageDir.getDirectPage(ThreadPageDir.java:471)
at com.pega.pegarules.session.internal.mgmt.base.ThreadPageDir.getPage(ThreadPageDir.java:429)
at com.pega.pegarules.session.internal.mgmt.PRThreadImpl.getPage(PRThreadImpl.java:559)
at com.pega.pegarules.session.internal.mgmt.Executable.findPage(Executable.java:2168)
at com.pega.pegarules.session.internal.mgmt.Executable.findPage(Executable.java:2137)
at com.pega.pegarules.session.internal.mgmt.Executable.findPage(Executable.java:2115)
at com.pega.pegarules.session.internal.mgmt.Executable.findPage(Executable.java:2097)
at com.pega.pegarules.session.internal.mgmt.autostreams.uicomponent.context.ContextProcessor.processSection(ContextProcessor.java:952)
at com.pega.pegarules.session.internal.mgmt.autostreams.uicomponent.context.ContextProcessor.processSection(ContextProcessor.java:1232)
at com.pega.pegarules.session.internal.mgmt.autostreams.uicomponent.context.RuntimeContextTree.loadSection(RuntimeContextTree.java:446)
at com.pegarules.generated.flowaction.ra_stream_pysmtpconnectivity_79e37c0f4a914daeec8d9a5b24a166e1.buildSection_1(ra_stream_pysmtpconnectivity_79e37c0f4a914daeec8d9a5b24a166e1.java:261)
at com.pegarules.generated.flowaction.ra_stream_pysmtpconnectivity_79e37c0f4a914daeec8d9a5b24a166e1.includeSectionBody_1(ra_stream_pysmtpconnectivity_79e37c0f4a914daeec8d9a5b24a166e1.java:267)
at com.pegarules.generated.flowaction.ra_stream_pysmtpconnectivity_79e37c0f4a914daeec8d9a5b24a166e1.performStream_1(ra_stream_pysmtpconnectivity_79e37c0f4a914daeec8d9a5b24a166e1.java:318)
at com.pegarules.generated.flowaction.ra_stream_pysmtpconnectivity_79e37c0f4a914daeec8d9a5b24a166e1.execute(ra_stream_pysmtpconnectivity_79e37c0f4a914daeec8d9a5b24a166e1.java:107)
at com.pega.pegarules.session.internal.mgmt.StreamBuilderTools.appendStreamKeepProperties(StreamBuilderTools.java:779)
at com.pega.pegarules.session.internal.mgmt.autostreams.IncludeStreamRuntime.getStream(IncludeStreamRuntime.java:332)
at com.pega.pegarules.session.internal.mgmt.autostreams.IncludeStreamRuntime.emitIncludeStreamReference(IncludeStreamRuntime.java:252)
at com.pega.pegarules.session.internal.mgmt.autostreams.AutoStreamRuntimeImpl.emitIncludeStreamReference(AutoStreamRuntimeImpl.java:409)
at com.pegarules.generated.html_section.ra_stream_pzmodalaction_bae8d6d58b395476c52905ca9b7c1ded.performStream_7(ra_stream_pzmodalaction_bae8d6d58b395476c52905ca9b7c1ded.java:2058)
at com.pegarules.generated.html_section.ra_stream_pzmodalaction_bae8d6d58b395476c52905ca9b7c1ded.execute(ra_stream_pzmodalaction_bae8d6d58b395476c52905ca9b7c1ded.java:122)
at com.pega.pegarules.session.internal.mgmt.StreamBuilderTools.appendStreamKeepProperties(StreamBuilderTools.java:779)
at com.pega.pegarules.session.internal.mgmt.autostreams.IncludeStreamRuntime.getStream(IncludeStreamRuntime.java:332)
at com.pega.pegarules.session.internal.mgmt.autostreams.IncludeStreamRuntime.emitIncludeStreamReference(IncludeStreamRuntime.java:252)
at com.pega.pegarules.session.internal.mgmt.autostreams.AutoStreamRuntimeImpl.emitIncludeStreamReference(AutoStreamRuntimeImpl.java:409)
at com.pegarules.generated.html_section.ra_stream_pymodaltemplate_779ff635811ab09baffa22a4eb36c547.sectionBodyIncludeInCell_1(ra_stream_pymodaltemplate_779ff635811ab09baffa22a4eb36c547.java:2119)
at com.pegarules.generated.html_section.ra_stream_pymodaltemplate_779ff635811ab09baffa22a4eb36c547.sectionIncludeInCell_pzModalAction_1(ra_stream_pymodaltemplate_779ff635811ab09baffa22a4eb36c547.java:2228)
at com.pegarules.generated.html_section.ra_stream_pymodaltemplate_779ff635811ab09baffa22a4eb36c547.layoutBody_1(ra_stream_pymodaltemplate_779ff635811ab09baffa22a4eb36c547.java:2238)
at com.pegarules.generated.html_section.ra_stream_pymodaltemplate_779ff635811ab09baffa22a4eb36c547.pzLayoutBodyWrapper_1(ra_stream_pymodaltemplate_779ff635811ab09baffa22a4eb36c547.java:2076)
at com.pegarules.generated.html_section.ra_stream_pymodaltemplate_779ff635811ab09baffa22a4eb36c547.pzLayout_1(ra_stream_pymodaltemplate_779ff635811ab09baffa22a4eb36c547.java:2263)
at com.pegarules.generated.html_section.ra_stream_pymodaltemplate_779ff635811ab09baffa22a4eb36c547.pzSectionBody_1(ra_stream_pymodaltemplate_779ff635811ab09baffa22a4eb36c547.java:278)
at com.pegarules.generated.html_section.ra_stream_pymodaltemplate_779ff635811ab09baffa22a4eb36c547.performStream_4(ra_stream_pymodaltemplate_779ff635811ab09baffa22a4eb36c547.java:2270)
at com.pegarules.generated.html_section.ra_stream_pymodaltemplate_779ff635811ab09baffa22a4eb36c547.execute(ra_stream_pymodaltemplate_779ff635811ab09baffa22a4eb36c547.java:118)
at com.pega.pegarules.session.internal.mgmt.Executable.getStream(Executable.java:4136)
at com.pega.pegarules.session.internal.mgmt.Executable.getStream(Executable.java:3958)
at com.pegarules.generated.activity.ra_action_processaction_9617c8d06b04749740bfa7f3a035f72e.step23_circum0(ra_action_processaction_9617c8d06b04749740bfa7f3a035f72e.java:2284)
at com.pegarules.generated.activity.ra_action_processaction_9617c8d06b04749740bfa7f3a035f72e.perform(ra_action_processaction_9617c8d06b04749740bfa7f3a035f72e.java:440)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3597)
at com.pega.pegarules.session.internal.mgmt.base.ThreadRunner.runActivitiesAlt(ThreadRunner.java:646)
at com.pega.pegarules.session.internal.mgmt.PRThreadImpl.runActivitiesAlt(PRThreadImpl.java:481)
at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.runActivities(HttpAPI.java:3414)
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequestInner(EngineAPI.java:399)
at sun.reflect.GeneratedMethodAccessor90.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.performTargetActionWithLock(PRSessionProviderImpl.java:1338)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1075)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:930)
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequest(EngineAPI.java:336)
at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.invoke(HttpAPI.java:854)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._invokeEngine_privact(EngineImpl.java:331)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:274)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:251)
at com.pega.pegarules.priv.context.JNDIEnvironment.invokeEngineInner(JNDIEnvironment.java:278)
at com.pega.pegarules.priv.context.JNDIEnvironment.invokeEngine(JNDIEnvironment.java:223)
at com.pega.pegarules.web.impl.WebStandardImpl.makeEtierRequest(WebStandardImpl.java:678)
at com.pega.pegarules.web.impl.WebStandardImpl.doPost(WebStandardImpl.java:394)
at sun.reflect.GeneratedMethodAccessor86.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:370)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:411)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:224)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethod(AppServerBridgeToPega.java:273)
at com.pega.pegarules.internal.web.servlet.WebStandardBoot.doPost(WebStandardBoot.java:129)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:661)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:198)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:478)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:140)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:80)
at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:624)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:342)
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:799)
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:66)
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:861)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1455)
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)
Caused by: java.net.UnknownHostException: smtp.gmail.com
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:184)
at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
at java.net.Socket.connect(Socket.java:589)
at com.sun.mail.util.SocketFetcher.createSocket(SocketFetcher.java:329)
at com.sun.mail.util.SocketFetcher.getSocket(SocketFetcher.java:238)
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:2066)
... 110 more

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Data Integration

Posted: 5 years ago
Posted: 6 Nov 2019 0:05 EST
Romi Sharma (sharr8) Senior Technical Solutions Engineer
Pegasystems Inc.
IN

Kindly check if you have 2 step authentication to login in gmail then also it does not work. 

Please follow the step for the email configuration in the attached email,

  1. Go to Records --> Integration-Resources --> Email Account
  2. Select Email Provider as Google Gmail

 

     3. Fill the details in the Sender tab as below,

      4. Fill the details in the Receiver as below,

Show More

Kindly check if you have 2 step authentication to login in gmail then also it does not work. 

Please follow the step for the email configuration in the attached email,

  1. Go to Records --> Integration-Resources --> Email Account
  2. Select Email Provider as Google Gmail

 

     3. Fill the details in the Sender tab as below,

      4. Fill the details in the Receiver as below,

      5. Try to click on Test connectivity now for sender as well as receiver and check,

Compare your configuration with the above configuration and let us know if it resolves the issue.

Thanks,

     

 


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Posted: 5 years ago
Posted: 29 Nov 2019 2:09 EST
Syed Shabbir Nawaz (nawas)
PEGA
Principal Technical Support Engineer
Pegasystems Inc.
US

If you are running this from VM then there could be a possibility that your VM doesn't have internet access. Try accessing the internet, If not able to access then try to update network Adapter Settings.

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Posted: 5 years ago
Posted: 30 Nov 2019 0:10 EST
Praveen Palagani (palas3)
Pegasystems Inc.
Principal Technical Solutions Engineer
Pegasystems Inc.
IN

Hi Pankaj,

Thanks for posting the query. There might be a chance that some firewall is blocking the connection. Please find the below post that might be helpful in debugging the issue.

https://stackoverflow.com/questions/43511080/mailconnectexception-couldnt-connect-to-host-port-smtp-gmail-com-465-timeo

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