Question
UnitedHealth Group Inc
IN
Last activity: 24 Jan 2024 16:05 EST
Do we have any OOTB configuration to delete obsolete broken queue items in QP for a specific timeframe?
Do we have any OOTB configuration to delete obsolete broken queue items in QP for a specific timeframe?
We have a QP for which there are a large number of broken items i.e., around 9000+. We have a requirement to clear obsolete items, for example, items older than 1 year programatically. Is there any OOTB configuration for this requirement?
Ford Motor Company
US
I usually do not suggest to delete the items from brken queue, rather I suggest to investigate why a qued up item ended up in the broken queue state.
If you have completed all the required traige and troubleshooting steps, then use below activity to delete the broken items.
Data-SystemOperations-QueueProcessor-QueueProcessorInfo
ID: pzRemoveQueueItems
I usually do not suggest to delete the items from brken queue, rather I suggest to investigate why a qued up item ended up in the broken queue state.
If you have completed all the required traige and troubleshooting steps, then use below activity to delete the broken items.
Data-SystemOperations-QueueProcessor-QueueProcessorInfo
ID: pzRemoveQueueItems
Which intruns calls the Data Page: D_pzGetBrokenItems
In the backend all these broken items stored in below table
SELECT TOP (1000)* FROM [DatabaseName].[PegaDATA].[pr_sys_msg_qp_brokenitems]
Select [pzQueueProcessorName], Count (*) FROM [DatabaseName].[PegaDATA].[pr_sys_msg_qp_brokenitems] Group by [pzQueueProcessorName] Order by Count (*) DESC