Question
Morgan Stanley
IN
Last activity: 11 Aug 2019 8:43 EDT
Do not dequeue after successful processing by Agent Pega 8.2.1
Hi
After successful processing of the queue item by an agent how to ensure that the item will not be removed from the queue i.e., it still stays in the success queue.
I intend to remove them manually later.
Do we have any such setting. I remember i had seen such setting long back but not able to recollect where exactly we set it.
Pegasystems Inc.
US
What type of queue item?
A Service Request Processor has the ability to retain queued Service Requests.
There are System-Queue pyRetainOnFailure and pyRetainOnSuccess properties.
Morgan Stanley
IN
Thanks Lee.
I'm referring to the normal queue item in System-Queue-DefaultEntry.
Do we have any such configuration available for the Agents as well other than the Request Processors?
Pegasystems Inc.
US
In 8.X, Standard Agents are being replaced by Queue Processors.
I could say: override System-Queue-DefaultEntry EstablishContext, set properties on the Primary page.
But in the long run you want to move away from using Standard Agents to using Queue Processors.
The reason for wanting to retain the record is that you want persisted information about successfully processed queued items, true? All or a subset?
In the Activity that your Standard Agent class, why not log information somewhere else if making it through the activity without detecting an error?
Morgan Stanley
IN
Logging information about the processed events using the same standard agent makes much more sense Lee.. than having them piled up in the success queue.
Morgan Stanley
IN
Can we set the pyRetainonSuccess property by overriding the EstablishContext activity.
Is there any other place where we can set those properties?
Pegasystems Inc.
US
Not aware of any other way to set pyRetainonSuccess.
Not 100% certain below would work but you could try it.
Within System-Queue-DefaultEntry EstablishContext define pageName as a local variable in the Parameters tab, removing "String" in front of the statement that sets pageName.
pageName = pageNames.getStringValue(i); // String removed in front
In a second step set Param.PageName = local.pageName
In Pages & Classes define PageName as class @baseclass
Define an @baseclass True/False Property named "RetainOnSuccess".
In conjunction with calling Queue-For-Agent, set .RetainOnSuccess to true. Doesn't matter if called immediately before or after.
In System-Queue-DefaultEntry EstablishContext, having PageName as the step page, define a When condition to check for .RetainOnSuccess = true.
If true, then set Primary.RetainOnSuccess = true.
In theory that would work..