Question

HMSA
US
Posted: Dec 4, 2015
Last activity: Dec 9, 2015
Last activity: 9 Dec 2015 17:34 EST
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What version of CPM are you using, if you are using CPM?
CPM 712
Using CTLINK Server
CTI running Syntellect now Enghouse CT Connect
Again works on IE10 but not IE11. Popup blocker is turned off for both IE10 and IE11
Hi Gerald,
I believe you need an updated version of CPM to gain better IE11 support. Please see this support article.
https://community.pega.com/support/support-articles/cti-toolbar-does-not-work-ie11
We are already running CPM 712 R2 ML2
Do you have the Developer Live UI (Rule Inspector) enabled ? if yes then please disable this, there were issues we faced in Pega 7.1.7 after upgrade to CPM 7R2ML2 while logging into CTI Toolbar on IE11. Disabling the Rule Inspector fixed the issue.
Accepted Solution
Live UI is not enabled. have opened an SR-A13993. We found that for IE11 pyProtocol is not being set properly on clipboard page: ScreenPopControlPort
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