I am looking into a requirement where the client has their own AI/ML and it want us to consume a csv file containing the list of customers who should be targeted via CDH campaigns.
Apart from manually importing the csv everytime, is there any way to dynamically pick the list of customers so that there is no manual activity involved? Such as client loading the csv file and CDH reads the target customer list on its own via some listener/ api.
***Edited by Moderator: Pooja Gadige to change content format from Discussion to Question, add capability tag***
Typically, when a customer has their own models, we consume them in the framework either through scores or by calling them in process in Pega. We can then use the models in either the engagement rules (which would allow for targeting even) or in a softer way, feeding them into Adaptive models.