Coverable Work Type - Cannot instantiate Child Case if class of child case is pattern parent to Top level case's class
We have a requirement where we have generic case type called 'Simple Case' and some specific case types. Each of these case type are configured as Top Level cases.
The inheritance tree is in the attached picture. Both Simple Case and PostingEncodingError are Top Level Case types in the system but users should be able to craete Simple Case as child case from PostingEncodingError. PostingEncodingError should resuse some of simple case features and hence its pattern parent is the class of Simple Case.
We have a requirement where we have generic case type called 'Simple Case' and some specific case types. Each of these case type are configured as Top Level cases.
The inheritance tree is in the attached picture. Both Simple Case and PostingEncodingError are Top Level Case types in the system but users should be able to craete Simple Case as child case from PostingEncodingError. PostingEncodingError should resuse some of simple case features and hence its pattern parent is the class of Simple Case.
At runtime, we dont see the 'Simple Case' in the Add Work dropdown even if it is added under Coverable work types in case type rule of PostingEncodingError .
Accepted Solution
TD
CA
Hi, We found the reason. By default the Manual instantiation checkbox was cleared (for the pattern parent class) on the Coverable Work Types section of Case Type rule. We just need to keep it checked.
Accepted Solution
TD
CA
Hi, We found the reason. By default the Manual instantiation checkbox was cleared (for the pattern parent class) on the Coverable Work Types section of Case Type rule. We just need to keep it checked.
Capgemini Sverige
SE
Hi Trina,
I am trying use some properties of my child case,here Simple case in my Parent Case, here PostingEncodingError using the pattern inheritance.
But in my parent case flow, all these properties have null value although I completed my child case.