Hi All, I am trying to have a case type which could either be a child case of another existing parent case or it could be a top level case of its own. However, when i add the case type of child case in case designer, it is under the parent case as child as expected. but how do we get the case as top level case also? I do not see any option for that, did any one got to see alternatives for this?
The above approach is correct Vamshi. Alternatively, you can also right click on the parent case under which you want to have the child and select 'Add a child case type' , and while chossing the type of the child case you can select as Existing Case Type radio button.
Posted: 6 years ago
Posted: 13 Dec 2016 5:50 EST
Marc Lasserre (MarcLasserre_GCS)
Technical Account Manager