Question
Counter of text input working wrong in Chrome
- Brief Desc - Incorrect counter in text area
- Detailed Description - Incorrect counting of characters in text area in Chrome. We have different values of characters inside text area and PEGA default counter for Text Area in Chrome just in cases when we use newline character.
- Steps to reproduce -
- Add control "text area" to section
- Open properties of control
- On presentation tab restrict max characters to 10(as example)
- Make "true" checkbox for Display character counter
- Than in application use 8 characters and one newline characters
- Counter below textarea will show message "Remaining: 1 characters" but we can't input any symbols in text area
- Any error messages - we don't have any error messages
- Attempted solutions - we added script to section mentioned in https://pdn.pega.com/support-articles/counter-control-displays-incorrect-count. For the first time counter below textarea counts newline characters as 2 symbols and shows correct value of remaining characters. But after refresh this section (event on click) default counter shows again wrong value.
***Updated by moderator: Marissa to update categories***
- Brief Desc - Incorrect counter in text area
- Detailed Description - Incorrect counting of characters in text area in Chrome. We have different values of characters inside text area and PEGA default counter for Text Area in Chrome just in cases when we use newline character.
- Steps to reproduce -
- Add control "text area" to section
- Open properties of control
- On presentation tab restrict max characters to 10(as example)
- Make "true" checkbox for Display character counter
- Than in application use 8 characters and one newline characters
- Counter below textarea will show message "Remaining: 1 characters" but we can't input any symbols in text area
- Any error messages - we don't have any error messages
- Attempted solutions - we added script to section mentioned in https://pdn.pega.com/support-articles/counter-control-displays-incorrect-count. For the first time counter below textarea counts newline characters as 2 symbols and shows correct value of remaining characters. But after refresh this section (event on click) default counter shows again wrong value.
***Updated by moderator: Marissa to update categories***
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Pegasystems Inc.
IN
Hello SKhyliuk,
Thanks for posting your query in PSC.
May I know the Pega version used at your end. Is the reported behavior observed with IE? Also, could you complete the sentence in attempted solution. I see you have referred as 'But after....', followed by a screenshot.
Verify if below link helps at your end.
https://pdn.pega.com/community/pega-product-support/question/charater-counter-text-area
Regards,
Rincy
DXC Technology Services LLC
HR
I have added missing text after "but after" )) I use Pega 7.1.9
In IE everything works well. The problem is that The text area control uses browser-based code to determine behavior. In Chrome, the newline character is considered as two characters. The Pega text area character counter considers the newline character to be a single character. Your link didnt help, there is just explanation how to use it
Pegasystems Inc.
IN
Hello SKhyliuk,
Thanks for the response.
I could see the reported behavior(displaying "Remaining: 1 characters" on using new-line after entering 8th character in the textarea) on enabling/checking 'Wrap text' under Presentation tab of Cell properties for text area control. On disabling this option, entering new-line after 8th character in the textarea, I see the message as 'Remaining: 0 character'. Refer the attached screenshot for your quick reference.
I think you have checked this option. If yes, could you test the behavior on disabling/unchecking 'Wrap text' and let me know the update.
PS: My observation is from Pega 7.1.9 without attempted solution as you mentioned.
Regards,
Rincy
Pegasystems Inc.
IN
Hello Skhyliuk,
I see that there exists a hotfix(HFix-26042) for Pega 7.1.9. Refer https://community.pega.com/support/support-articles/text-area-character-count.
You can verify this hotfix by requesting the hotfix under a Support request with Pega Global Customer Support.
Hope this answers.
Regards,
Rincy
Pegasystems Inc.
US
Hi Skhyliuk,
Please let us know if you open an SR for this hotfix by replying here with the SR number!
Thanks!
Marissa | Community Moderator | Pegasystems Inc.
Pegasystems Inc.
IN
Hello Sonia,
For Pega 7.1.8, there exists a hotfix (HFix-27679). Refer https://community.pega.com/support/support-articles/text-area-character-count-issue.
Regards,
Rincy