Question
Cognizant
GB
Last activity: 27 Jul 2018 3:31 EDT
Control to attach attachments to a case is shifted down when an attachment is added
Please note that this is not a defect but a feedback which we have received from business for the last couple of years post upgrade and we felt Pega will address this issue from the next upgrade but it seems the behaviour is the same in 7.4 as well .
The behaviour in question is as follows :
1.Create a case.
2.Add 10 attachments.
3.Close the case.
4.Open the case again and try to attach another attachment.
You will find that the user needs to scroll down to access the Attachment control.
The feedback we have received from users is why can we not have the Attachment control always on the top so that there is no need to scroll down regardless of the number of attachments attached to the case .
***Edited by Moderator Marissa to update SR Details***
Pegasystems Inc.
US
Hi,
You can modify "pyCaseAttachments"(Available rule) to show "Attach New" option always on top. please refer to screenshots. I have tried it and it seems to be working. Please refer to attached screenshots.
Please let me know in case of any concerns.
Regards,
Rachit
Cognizant
GB
Thanks Rachit .
I am aware that this can be achieved by making a local change but I was wondering if Pega can include the change in their OOTB code so that the customers do not need to override the same in their application specific rulesets.
I had raised a SR for the same and I was told to post the issue here so that someone from the Product team can have a look and decide if this can be included as an Enhancement request for the product to be made available in future releases.