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 Radhika Lambe (RadhikaL) Tata Consultancy Services Assistant Consultant (AST)
Tata Consultancy Services
BE
RadhikaL Member since 2013 6 posts
Tata Consultancy Services
Posted: Mar 17, 2017
Last activity: Apr 7, 2017
Posted: 17 Mar 2017 3:16 EDT
Last activity: 7 Apr 2017 13:23 EDT
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Drop down / pop-up menu does not go away in chrome when the focus is shifted (PEGAv7.1.7)

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For a PEGA 7.1.7 application, the drop down or pop-up menus does not go away even when the focus is shifted out.

This happens even for the Designer Studio menus.

Please suggest a way to get rid of this issue.

***Updated by moderator: Lochan to add Categories***

User Experience
Posted: 6 years ago
Posted: 17 Mar 2017 11:20 EDT
Santanu Bhattacherjee (Santanu) Senior Manager, Cloud Engineering, Management Plane Services
Pegasystems Inc.
IN
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Do you think this support article is relevant ?

 
Posted: 6 years ago
Posted: 7 Apr 2017 13:17 EDT
Mary Carbonara (MaryCarbonara) PEGA Principal Knowledge Management Specialist
Pegasystems Inc.
US
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SA-24220, https://collaborate.pega.com/question/drop-down-pop-menu-does-not-go-away-chrome-when-focus-shifted-pegav717, provides a local change for Chrome (disable touchscreen chrome://flags/#touch-events).

For more information, see the post in the legacy PSC on the Pega Mesh: https://mesh.pega.com/thread/57764

The SA also cites two FDBK items that need attention:
FDBK-13640
FDBK-13582
Posted: 6 years ago
Posted: 7 Apr 2017 13:23 EDT
Clarence Lewis (lewic) PEGA Senior Solutions Consultant
Pegasystems Inc.
US
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I was able to get the menus to work through incognito mode after disabling the touch event flags.

 

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