Question
TCS
IN
Last activity: 30 Dec 2021 8:24 EST
Alert notifications as pop-ups
Can we have notification alerts as pop-ups. Example: an agent job is completed and flashes the alert as popup (like desktop notification on new mail)
TCS
IN
Is this achievable by the Web Gadget?
Pegasystems Inc.
GB
Just to help understand your use-case here: I'm breaking down my understanding here (which might not be right):
You have two basic requirements here:
- Generate an notification (part 1)
- React on the UI to this notification automatically (as a popup) (part 2).
Many of Pega Portal feature a notification 'bell' icon that will show a count of Pulse Messages; and you can click to see a list of the most recent notifications.
You can build solutions using OOTB features to Post Pulse messages; for instance:
https://community.pega.com/knowledgebase/articles/case-management/84/posting-messages-case
https://community.pega.com/knowledgebase/articles/adding-post-pulse-step
And the Portal will show count of notifications in a red-circle over the bell icon. This isn't an automatic popup however, so probably falls short of your requirement.
I personally am not aware of an OOTB 'pop-up' style notification though; others may be able to help on that.
Hope this helps a bit,
Thanks!
John
TCS
IN
Thanks for your reply! I found similar article for Notification through Web Gadget. Is the Post Pulse to Gadget more of an internal messaging for one particular case and Web Gadget a central place for all notifications? I'm trying to compare both to figure out which would be more suitable.
Regards
Aparna
Cox
IN
Hi,
Did you manage to implement the pop-up as a desktop notification ?
If yes, it will be helpful if you can kindly share the approach you took.